Technical Support Analyst Apprentice

QA Ltd
£10394 per year
20 Nov 2017
02 Jan 2018
Contract Type
Full Time

Based in central Guildford, a tech led business is looking to recruit a bold, motivated individual to join their support team. This role is perfect for anyone looking to begin their career in IT.

Key Responsibilities:

  • Helping existing customers find their way around our products with a saintly, caring and fun patience.
  • Enthusing about our products to prospective customers, helping them to make an informed decision when choosing our products.
  • Digging deep into our customer's IT setup using screen sharing tools and all the resources of our team, to eliminate problems.
  • Managing contact via multiple channels including calls, emails, ticketing systems and chat to ensure every one of our customers is treated as a VIP and that we remain "real time responsive"
  • Specify and work with the team to author relevant support content that proactively helps our customers, from online videos to FAQ libraries.
  • Feedback and into our product teams to keep building the successful business and
  • products we have today

Job Requirements

  • Able to demonstrate to us that you are a logical thinker with ability to get into the detail of a problem and resolve it.
  • A very confident communicator with a grammatically strong and creative writing style.
  • A strong relationship builder who doesn't like awkward silences, but doesn't fill them with even more awkward fluff either!
  • Ability to clearly identify customer requirements and in turn sales opportunities, harvesting them into additional revenue for the business.
  • Happy working with a team to reach your goals of treating every customer as a VIP.
  • Practical, with a can do attitude and excited by the work you deliver

Benefits & Future Prospects:

  • Young, open office.
  • Open communication from the juniors to the CEO.
  • Many local pubs in the area, where the team enjoy occasional Friday drinks.

Additional Information:

  • Monday to Thursday 9am - 6pm, Friday 9am - 5pm

Important Information

"QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."

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