Application Support Manager

Mackenzie Jones IT
c£50k plus benefits package
20 Nov 2017
08 Dec 2017
Contract Type
Full Time

Application Support Manager. £50k + Bonus (Profit Related) + Benefits Package. South Birmingham. T6/MN/17041.

The role will be based in South Birmingham, with travel to Uxbridge 2 days of the week - there is flexibility with regards to how you structure the travel / working week to accommodate the required travel ? so you can start early, finish early etc.

Our client has seen a rapid period of growth over the last 18 months, with their share price doubling in the last 18 months.


  • Application Support Manager with excellent leadership skills, combined with drive and the passion to learn new technologies.
  • The Application Support Manager will be focused on leading an Application Support team that provide support across - Business Intelligence (SSRS) / CRM / Tracking & Fleet Management software / Bespoke Applications, and Cloud based technologies.
  • The role would suit someone that is inquisitive in nature, combined with the ability to rise to the challenge of learning new technologies.
  • Able to lead from the front with enthusiasm and focus ? demonstrating the right behaviors.
  • Excellent customer service experience ? key focus on providing a best of breed support service.

Skills and Experience Required:

  • Application Support - team leading experience
  • Providing ?hands on? support ? still enjoys being ?hands on? when required and solving problems
  • Excellent customer facing support experience
  • Excellent stakeholder management experience
  • Lead the team to support CRM & Fleet Management Software ? happy to learn these systems
  • Broad range of technical skills and experience - ideally provide support across bespoke Applications, data focused software such as - SQL (SSRS) ? would be ideal if you have any SQL knowledge
  • Lead the team to create reports in SQL Server Reporting Services (SSRS)
  • Contribute to the on-going development of system automation - helping to remove the responsibility from users and reporting systems to improve the efficiency and accuracy of data
  • Lead data migration work between systems, when required
  • Liaise with operations and internal and external clients to support and develop robust and effective business processes whilst identifying opportunities to improve these processes
  • Undertake and lead data cleansing work as required by internal and external clients
  • Provide assistance to ensure strong leadership across the application support helpdesk and the project portfolio

Desirable Skills

  • CRM - Leasepath
  • Fleet Management Software ? Iceman
  • Citrix

Keywords: Application Support Manager, Application Support, CRM, Fleet Management, SQL, SSRS, IT Support, Application Support. Birmingham, Warwickshire, Uxbridge,

This job was originally posted as