Service Desk Analyst (1st Line)

Recruiter
Understanding Recruitment Ltd
Location
Hatfield
Salary
£20000.00 - £25000.00 pa + £5k shift, benefits
Posted
01 Dec 2017
Closes
08 Dec 2017
Contract Type
Permanent
Hours
Full Time

Service Desk Analyst (1st Line)

*** This role involves a 4 on/4 off day and night shift pattern ***

We are currently recruiting for a 1st line Service Desk Analyst (multiple roles) to join a fast-growing and innovative tech company in Hatfield, Hertfordshire. As part of an expanding Service Desk Team, you will provide technical support to a mix of internal and external customers, covering technology such as Linux, Unix and MS Windows.

We are looking for a Service Desk Analysts who has already gained commercial experience within a technical support / 1st line role in hardware/desktop or software, preferably working with either MS Windows, Linux, Unix, SQL or Oracle. You will boast excellent customer service skills, experience in taking high-volume calls, managing time critical issues, as well as being enthusiastic about expanding your technical knowledge.

Key skills needed for the Service Desk Analyst (1st line support):

  • Proven experience in a similar tech support role, with strong troubleshooting and problem-solving skills.
  • Commercial experience supporting either Linux, Unix, MS Windows, SQL or Oracle.
  • Experience in resolving critical technical issues (hardware/desktop or software).
  • An enthusiastic attitude with a keenness to develop your career whilst working alongside a team of high-calibre and likeminded people.
  • Flexibility regarding working hours - these roles will include shift work.
  • Outstanding customer service skills, with a passion for technology.

***This role involves a 4 on/4 off day and night shift pattern***

Service Desk Analyst (1st Line)

Salary: £20K - £25k (depending on experience) + £5K shift allowance, plus other benefits.

Location: Hatfield, Hertfordshire

If this role sounds of interest, please apply now for immediate consideration!
Understanding Recruitment is acting as an agency on behalf of this vacancy.


This job was originally posted as www.jobsite.co.uk/job/959571975