IT Support Technician

Recruiter
Understanding Recruitment Ltd
Location
Hatfield
Salary
£23000.00 - £25000.00 pa
Posted
01 Dec 2017
Closes
08 Dec 2017
Contract Type
Permanent
Hours
Full Time

IT Support Technician
£23-25k
Hatfield, Hertfordshire

I'm looking for an IT Technician Support to join a market leading Technology Company's vastly growing Support team. The IT Support Technician's primary objective is to deliver excellent customer service and quality 1st line technical support for the employees based in the Head Office

The office is a dynamic environment with new challenges and technologies being constantly developed and deployed. The successful applicant will be working in a 1st line capacity, assisted in a 2nd line capacity under guidance from a IT Support Technician.

THE DESKTOP SUPPORT IS CURRENTLY PROVIDING BUSINESS SUPPORT BETWEEN 7AM - 4PM ON A 9 HOUR SHIFT

The duties involved in the IT Support Technician role include:

  • Primarily 1st line support with assisted 2nd line support under guidance from Desktop Support Senior Technician.
  • Close attention to service level agreements (SLA's) and setting a clear expectation to the customer.
  • Delivering a first class service focusing on customer satisfaction and responding to internal customer's needs.
  • Maintaining and supporting Windows technology within the CFC and offices, responding to issues in an efficient and timely manner.
  • Participate and implement elements of business projects as and when required.
  • Ability to follow policies and procedures clearly and the forethought to highlight necessary amendments, ensuring documentation is current.
  • Participating in the technical team and ensuring a good work ethic.

The key attributes needed for the IT Support Technician role include:

  • 1st/2nd line support experience within a large helpdesk or desktop support team.
  • Proven track record of providing high quality customer service and communication skills.
  • Ability to provide technical support on Windows 7/8 and MAC OS X.
  • Ability to provide technical support on Citrix based Thin Clients.
  • An understanding of network infrastructure.
  • Android, iOS and BlackBerry configuration skills desirable.
  • An IT or Customer Service qualification would be desirable (i.e. ITIL Foundation, NVQ etc.).

IT Support Technician
£23-25k
Hatfield, Hertfordshire

Apply now for further information on this excellent opportunity.

Understanding Recruitment is acting as an Employment Agency in relation to this vacancy


This job was originally posted as www.jobsite.co.uk/job/959572090