Day Controller - London

G4S Health
London (Greater)
02 Dec 2017
13 Dec 2017
Contract Type
Full Time
Role Responsibility:
Day Controller

University College Hospital, London

£24,000 per annum

Full Time, 45 hours per week

Job Outline:

To ensure the effective and efficient day-to-day operation within the patient transport service by coordinating the distribution of patient journey’s with care and respect.


Excellent patient feedback with no customer complaints
Deadlines met for production of data and tasks completed
Works well within the team
Efficient information/data support service provided to Contract Manager and Assistant Contract Manager where appropriate
Helpful, pleasant and polite manner to colleagues and customers at all times
Demonstrate high level of commitment to the provision of an efficient and effective service
Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure
The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment
Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
Deal with all routine routes in a timely manner so that an appropriate response is provided.
Liaise with the management team to identify any potential problems.
Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered
To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
Continual analysis of data and functions to recommend business best practice
Support all administration for holidays, sickness and overtime escalating to HR where required
Administration and record keeping is kept to a high standard
Responsible to report all vehicles are repaired and roadworthy for hire
Promotes a high level of morale, ensuring the team remain customer focussed maintaining integrity at all times
Teams are engaged and fully understand the business goals and objectives
Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
Organise and allocate resources to optimise service delivery.
Provide support and advice to Ambulance Care Assistants and Emergency Medical Technicians
Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
Deal with any and all matters which arise as first point of contact
Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Leader
Carry out any other duties relevant to the role as directed by your Team Leader.