Web Operations Assistant

Recruiter
Lakeland
Location
Windermere
Posted
01 Dec 2017
Closes
15 Dec 2017
Contract Type
Permanent
Hours
Full Time

Web Operations Assistant

39 Hours – Permanent

Windermere

We have exciting plans for the development of our online retailing capability. Following the continued growth of the Lakeland websites, we are now seeking someone who can work as part of the Web Team to support the day to day development needs of the online shop to enable continued improvements to our customer experience and to assist with the introduction of further functionality to our website and digital marketing

The main responsibilities of the role are:
• Being an expert user of all website management tools, especially the hybris suite
• Working with the Web Development Producer on new development projects from specification stages through to deployment
• Capturing and documenting business requirements from key stakeholders across the business
• Working with key stakeholders across the business to assess the impact of web initiatives on the rest of the business
• Testing of solutions, fixes, releases, etc.

Prior experience of working in a similar role is necessary. What is most important is that candidates possess a passion for the role and can clearly demonstrate they possess the abilities and competences necessary to be successful in it. It is likely that the successful candidate will have experience of developing and testing IT systems. Knowledge of relevant web development languages, such as HTML 5, CSS 3, JQuery, Ajax, a server side scripting language such as JSP and Javascript, would be a considerable advantage.

Candidates will:
• Have experience of working in a similar role
• Be able to demonstrate understanding of project management disciplines for the delivery of business change
• Be able to demonstrate the ability to quickly become proficient in the use of the software packages Lakeland uses to manage its e-Commerce and digital marketing activity
• Be highly analytical and numerate, confident in the manipulation and analysis of data in order to inform decisions
• Be confident working independently and able to apply excellent attention to detail and accuracy
• Be able to demonstrate an understanding around managing third parties, such as our IT partners, as much of the technical work necessary will be outsourced
• Have a high degree of self confidence and motivation at all times, with the ability to think on your feet, be assertive and ensure that the interests of the company always come first
• Have (or be able to build up) an extensive knowledge of Lakeland customers, our product range and their uses
• Possess excellent communication skills, both verbal and written.

The successful candidate will be part of Lakeland’s “Web Team” in the Marketing department. As such they may also be called upon to assist other members of the marketing team in their duties when necessary to assist in the completion of projects or the achievement of deadlines.

This role is full time (39hrs), salaried and based in Windermere with occasional travel to London required.

We have exciting plans for the development of our online retailing capability. Following the continued growth of the Lakeland websites, we are now seeking someone who can work as part of the Web Team to support the day to day operational needs of the online store to enable continued improvements to our customer experience and to assist with the introduction of new functionality to the Lakeland website.

The main responsibilities of the role are:

  • Act as the first line of web support. Capturing issues raised by customer services or wider business members, and conducting preliminary investigation and analysis to quantify the impact on the business.
  • Assist the web team with the technical deployment of templates, banners, emails, promotions and multi variant testing.
  • Define and lead the user acceptance testing process, ensuring that all project output meets the specified quality and business requirements
  • Daily analysis of key web metrics ensuring the high standards of web performance are met.


Prior experience of working in a similar role is necessary. What is most important is that candidates possess a passion for the role and can clearly demonstrate they possess the abilities and competences necessary to be successful in it.

Candidates will have:

  • An intermediate understanding of ecommerce systems (Ideally Hybris) and their architecture
  • An intermediate understanding of HTML, CSS, Java based languages and object orientated databases
  • An advanced understanding of the Internet, the World Wide Web and how websites are constructed and managed.
  • An intermediate understanding of web master tools, google merchant centre and other business management consoles
  • Experience of end to end user acceptance testing
  • The ability to define and execute testing scripts for both front end functionality and integration testing
  • An ability to interpret web analytics data to help direct future business strategies and an intermediate understanding of the principles of statistical analysis
  • High computer literacy with a good understanding of MS office suite
  • Excellent communication skills, both verbal and written, as this role is a pivot point between key internal and external parties
  • Good attention to detail
  • Have strong prioritisation skills and be a self-starter
  • The ability to work well under pressure and to tight deadlines
  • Minimum C grade at GCSE Maths and English or equivalent


This role is full time (39 hours), salaried and based in Windermere with occasional out of hours work and travel required.

To apply please visit our website.