IT Support Analyst
About XQ Cyber
Our background is in ‘white hat’ hacking. In other words, in a world of cyber espionage and criminality, we roll like the bad guys (even though we’re the good guys.) We believe that cyber security should be less complex and better value. We’re on a mission to make our customers' digital lives better by helping them to mitigate technology risk, to innovate faster and to thrive in the information age.
We specialize in transforming offensive cyber expertise and tradecraft into business value. We do three things: we support customers in the real world with advice and guidance; we conduct laboratory and field research, often in collaboration with partners; and, armed with new insight, we develop innovative solutions and services to solve difficult, thorny issues.
Started in 2015 by David, Matt, Andy and Richard, XQ is now 16 strong and growing fast. Backed by an investment team with a proven track record in starting and scaling tech businesses, we’re about to conclude second-round funding. As part of this, we have developed a highly disruptive cyber security testing and risk rating service called CyberScore™, which we believe will revolutionise cyber security in companies and supply chains across the globe.
Purpose: You will be working in a forward thinking and exciting company, this is an excellent opportunity for an experienced IT Support Analyst. You will offer expert technical support and guidance for a diverse customer base, working to resolve issues at first contact in a professional and friendly manner.
Key responsibilities and results areas:·Working to resolve technical incidents at first contact.·Providing expert IT support to Customers with varying levels of IT expertise. (Some of these will be fellow IT professionals)·Working to resolve and document complex technical issues.·Finding innovative, solutions to difficult problems.·Providing outstanding customer service.
Reporting to: Service Delivery Manager
Responsible for: No direct or indirect reports
Education or experience required for the job:
Essential:·A successful track record in an IT Support role.·Ability to produce comprehensive documentation.·Demonstrable understanding of incident, problem and change management processes.·Experience of Office 2013 and 2016.·Experience with software and hardware troubleshooting.·Supporting Customers remotely.·A burning passion for technology. ·An interest in cyber security.
Education or experience required for the job:·A demonstrable track record of supporting software as a service·PHP experience·ITIL Foundation.·Support of Linux platforms.·Excellent planning, organisational and prioritising skills.·Hands on experience of managing Customers in a Managed Service environment·Microsoft Certified MCSE / VMware Qualification.
What we offer
We want everyone joining XQ to contribute to, and to benefit from, our success. We offer genuine incentives to all of our staff via our share options scheme - if we do well, we want you to do well.Competitive basic salary (depending on experience)Industry leading share option schemePensionHoliday (25 days per annum)Limitless self-development and growth opportunitiesFlexible working
This job was originally posted as www.cwjobs.co.uk/job/77663123