Service Delivery Team Manager

From £24,000 to £27,000 per annum
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
At Ocado we are on a journey to change the way the world shops and constantly growing, with growth comes new opportunities. We are recruiting for new Service Delivery Team Managers to join a successful team at our Hatfield spoke.

As a Team Manager, you will be responsible for managing our CSTMs (Customer Service Team Members). To the outside world, they are Delivery Drivers but at Ocado they are much more; they are the root of all things ‘customer’ and are our secret ingredient to success.

We love it here, but if we’re honest, working for Ocado isn’t for everyone. Our business is built on inspiration, on finding solutions and on delivering world-class service. Not everyone gets that. Our Team Managers are our right hand men and women. You’ll play a key part in making sure the spoke runs to the best it can possibly be.

Here at Ocado, we need you to:

Manage 600+ CSTMs alongside a team of 14 Team ManagersEnsure that over 40,000 deliveries per week are received by our customers in their chosen time slotWork with other people within Ocado to retain and recruit our talented employeesRun a tight ship, ensuring that quality standards alongside Health & Safety standards are managed in accordance with company policy and procedure. We want you to have:

Confidence when leading a teamProductivity in pressurised environmentsPeople management skillsExperience in delivering difficult & sensitive messagesFlexibility with shifts Full driving licence, with no more than 6 pointWe will:

Carry out a DBS (Criminal Records) check.Carry out a driving licence check.Our dynamic business is powered by innovative, exceptional people. Show us that you can contribute to our growth and you'll get fresh opportunities to grow along with us.

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