Senior NOC Engineer

Zen Internet
Up to £39,000 per annum Up to £39,000 + 15% Shift Allowance & Benefits
01 Dec 2017
08 Dec 2017
Contract Type
Full Time
We have recently launched one of the newest, largest networks in the UK, built using the latest SDN and MPLS technologies. Our new network is a carrier grade infrastructure present in more than 400 points of presence across the UK, and built from the ground up for “5 9s” availability. As one of the only truly multi-service networks, you will rise to the unique challenge of supporting the connectivity, voice, hosting and security needs of our residential, business, channel and wholesale customers

Working as an integral part of the Network & Infrastructure team, you will be part of a team that are responsible for managing, maintaining and improving the critical network infrastructure and processes that underpin Zen's consumer and business products.

The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance for Zen's extensive UK National Network. While you will have some commercial experience working as a Senior NOC Engineer, it's more important that you have the aptitude and demonstrable skills needed to fulfill this role whilst supporting less experienced members of the team to help them develop their skills and confidence.

The ability to liaise, communicate and support the other Business Divisions is essential. You will be required to frequently interact with Technical Support, Managed Support, Service Provisioning, Sales teams and 3rd party suppliers. It is vitally important that you are able to communicate ideas and information to people from a non-technical background.

You will work very closely with the Core Engineering teams and as such need to have a good all-round understanding of networks and systems.

Importantly, Senior NOC Engineers must develop a solid understanding of Zen's products and processes, they must be keen to learn, able to use their experience and initiative to tackle a broad range of problems and contribute to the growing success of Zen.

The requires you to be part of a rota providing 24x7 support for our key ISP services as well as covering both planned and unplanned out of hours work as required.

Working within an ITIL based framework the NOC Engineers ensure network and systems availability and performance, whilst supporting and monitoring key KPI’s and SLAs.

You will be part of a wider engineering team managing a variety of engineering and technology based projects covering Connectivity, Security, Network Expansion, Hosting and Cloud solutions.

Reporting to the NOC Team Leader you must have a demonstrated track record within this field. This role commands a board range of skills from networking to systems engineering, enterprise applications to awareness of industry technologies.

Key Responsibilities:

  • Ensure stable and reliable network services (e.g. access products, service networks and core network etc)
  • Day-to-day network and performance monitoring of the UK national network.
  • Network troubleshooting and fault analysis; hardware troubleshooting and repair.
  • Trouble ticket generation and response; carrier interface and escalations.
  • Deployment and maintenance of network monitoring, analysis and reporting tools.
  • Application of configuration changes via our change control systems and processes.
  • Installation of network hardware and software.
  • Provide 3rd level support to the wider business divisions on singleton faults
  • Provide incident response and management during periods of network or service failures.
  • Produce and maintain project documentation in line with our project processes
  • Experience:

  • Previous experience of working on network equipment in an IT environment, a large NOC or other such company associated with networking.
  • CCNA certified or equivalent level of knowledge.
  • Solid understanding of some or all the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and Firewalling; Routing Protocols (BGP, OSPF, ISIS); MPLS; Ethernet
  • Experience with some of the following is preferred: Juniper, Foundry/Brocade, Cisco, Adva and Ericsson (Redback)
  • Basic Linux/UNIX skills ideal but not essential.
  • Lives within 1½ hrs of Zen HQ (Rochdale) and/or Telecity, Manchester with 24x7 independent means of transport (for call-out)
  • Candidate Profile:

  • Able to analyse problems and conduct effective fault diagnosis and system recovery.
  • Clear communicator (written and verbal).
  • Capable of prioritising and managing own workload.
  • Self-motivated.
  • Capable of working/using own initiative with minimal supervision.
  • Keen to contribute ideas, share knowledge and help others develop.
  • Interest in leading edge technologies. Keen to develop own skills and knowledge

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