EPA Platform Manager

Newcastle Upon Tyne
From £31,000 to £38,000 per annum
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
One of the UK’s fastest growing; most innovative charitable awarding organisations are looking foran EPA Platform Manager.

· Ensure the EPA platform is fit for purpose and captures all required information at key points within the customer journey.

· Analyse customer touchpoints, maximising commercial opportunities and identifying opportunities for improvement.

· Work closely with all teams to ensure the EPA platform is working effectively and EPA procedures are being followed.

· Manage the quality and consistency of data capture across all customer touchpoints.

· Prioritise business requirements for new functionality or enhancements to functionality. Project manage developments, bug fixes and enhancements for the supplier, oversee the testing strategy.

· Ensure appropriate levels of support are provided by the supplier in line with the support contract.

· Create and Manage the user acceptance testing (UAT) process and software stabilisation cycle

· Proof-read documentation when needed including reports and data extracts as part of testing

· Carry out planning, preparation and creation of test scripts used in platform testing

· Continuous review and maintain of existing test suites and cases

· Provide support to internal and external customers for the EPA platform, involving diagnosis, advice, liaising with IT support and suppliers when required

· Coordinating deployments to the UAT environment and liaise with 3rd Party to arrange deployments to LIVE and communication of changes to the team and the wider business.

· Working with the 3rd parties to configure the EPA platform which will include reports, email templates and workflows

· Be responsible for System Administrative Activities: Manage Users, Groups, Roles, Permissions

· Responsible the relationship with the ESFA and for the submission of certificate claims to the ESFA.

Salary: £31,000 - £38,000 plus excellent benefits

This job was originally posted as www.totaljobs.com/job/77694207