Sales and Applications Engineer (German Fluency)

Edmund Optics Ltd
Yorkshire and the Humber
From £28,000 to £30,000 per annum Excellent benefits package too.
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
Position: Sales and Applications Engineer
Department: Product Support
Reports To: Product Support Manager

Company Information:

Edmund Optics, Ltd. (EO) is a leading producer of optics, imaging, and photonics technology. Supporting the R&D, electronics, semiconductor, pharmaceutical, biomedical, and military markets around the globe; EO products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation. EO's state of the art manufacturing capabilities combined with its global distribution network has earned it the position of the world's largest supplier of off-the-shelf optical components. Edmund Optics Ltd is the UK subsidiary of the USA parent, and is responsible for sales and distribution of products in Europe, the Middle East and Africa.

Brief Summary:

The role involves providing telephone, fax, e-mail and website chat support to our German and English speaking customers. This support includes responding to technical queries, providing technical information, assisting customers with product selection as well as issuing quotations and providing information on existing orders.

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Essential Functions:

    Responding to technical queriesProvide technical informationAssist customers with product selectionHandle incoming customer inquiries for modified or custom optics, with the use of the EO RFQ tool and CRMParticipate in projects to support Marketing & SalesOpportunity to write technical articles for publication on the EO website as well as magazine partnersComply with all national and company policies, procedures, and regulations

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills & Abilities:

    German language speakerProfessional demeanorExcellent phone etiquetteProficient in Active ListeningMust use Critical Thinking/Deductive reasoningAbility to service customers with catalog productsAbility to provide technical support for EO productsMaking Decisions and Solving ProblemsAnalyzing Data or Information

    University degree or equivalent in a Science or Engineering subject is preferred, but not essentialThe candidate must be fluent/native level in German both written and spoken (in addition to English)

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