Assistant Product Manager

Dixons Carphone
London (Greater)
30 Nov 2017
16 Dec 2017
Contract Type
Full Time
The Role

Join our new and exciting team - Services - in Europe’s number one electrical and telecommunications retailer and services company. We’re changing the way we provide the consumers of today and tomorrow a way to stay connected as homes become ‘smarter’ and we become ever more reliant on technology to power our lives in a constantly changing world.

There couldn’t be a more incredible time to join us, and to play a part in our growing success story as we become the UK’s Digital Leader in Technology support.

This is a key role supporting the CSA Product Team to manage commercial product management activities for the Customer Service Agreement (‘CSA’) product range.

You will:

  • Work within the CSA Product team; managing certain areas of Team Knowhow's activity in CSA product management and development
  • Support the Senior CSA Product Manager to manage the performance of the CSA product range in line with Services commercial objectives
  • Support in margin control and analysis of existing CSA product performance, setting recommended proposition pricing for channel partners; provide detailed profitability analysis, cost reviews and cost reconciliation at product level
  • Lead detailed end to end CSA proposition design and execution plans, regular trading and effectiveness meetings with key channel partners in particular UK&I
  • Support in production of detailed business cases and investment appraisal including presentations up to Services senior management
  • Support consumer testing when reviewing opportunities to improve product design; ensure that products are designed to meet customers’ needs

You will need:

  • Previous product management experience preferably within an insurance and warranty environment
  • Experience in leading change and demonstrated ability to accomplish results and meet deadlines and commitments
  • Good commercial awareness and appreciation of customer service needs
  • Industry experience desirable in order to bring credible business acumen to inform planning and decision-making
  • Good ability to work within a commercial team, demonstrating a collaborative style and building trust to energise and inspire colleagues to deliver their common objectives
  • An ability to understand and articulate business and strategy, in financial and non-financial terms to a wide group of senior stakeholders
  • Demonstrable experience post qualification in a retail/ B2B/ services commercial setting with experience in delivering projects and transitioning to operational succes
  • Educated to Bachelor’s Degree level desirable

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.


Main Details and Responsibilities

Product Evaluation

  • Evaluate respective product categories (Domestic Appliances) and advise the Commercial Team as to their suitability of sale;
  • Form strong relationships with suppliers to improve product quality and ease of use in order to drive customer satisfaction, reduce returns and minimize the requirement for after sales support;
  • Provide support in order to resolve issues from pre-shipment inspections and after sales support teams.

Dangerous Product Database

  • Regularly update database of reported incidents. Report any significant occurrences

Product Recall Information

  • Regularly monitor Product Safety websites and record associated recalls from the marketplace.

Legislation Updates

  • Regularly monitor European & UK standards for relevant updates that may affect our business;
  • Update relevant updates to the management team.

Required Skills
  • Experienced to degree level or equivalent
  • Experience of product development, safety requirements and quality management procedures
  • Good understanding of current and developing technologies.
  • Able to prioritise workload and deliver accurate results in very tight timescales.
  • A clear communicator at all levels.
  • Good presentation skills, both written and verbal.
  • Commercial sensitivity, understands the impact of role in terms of costs, profits and DSGi image.
  • Full Driving License and Passport
  • To travel worldwide as required

Have a minimum five years’ experience within a similar role

Required Qualifications
  • Experienced to degree level or equivalent
  • Experience of product development, safety requirements and quality management procedures
  • Possesses relevant technical qualifications


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