Voice Engineer (Cisco)

Softcat PLC
Up to £45k
17 Nov 2017
05 Jan 2018
Contract Type
Full Time

Cisco Voice Specialist (voice engineer)

Working within our Networking & Security Team the primary responsibility of this role will be to provide 2nd/3rd Line Voice Support for our Cisco telephone support customers on Cisco Voice and Routing issues, working with the team and suppliers to ensure customer issues are resolved.

In addition, you?ll help the Network and Security Team with their support incident queues. You?ll be required to analyse Cisco Voice calls and troubleshoot issues where they arise.

About you

In addition to great communication skills and a passion for technology, you?ll need skills in troubleshooting Cisco Voice and Routing technologies.

Key skills / certifications required for the Voice Engineer role:

  • Cisco Certified Network Professional (Collaboration)
  • Cisco Certified Network Associate (R&S)
  • Cisco Unified Communications Manager
  • Cisco Unity
  • Cisco Meeting Place
  • Cisco Expressway
  • ARC console
  • Practical experience of router and switch configuration
  • Good Cisco software and hardware troubleshooting skills

Why work for us?

Softcat is proud to be the in the Top 5 Best Workplaces in the UK (Great Places to Work Awards 2017).

We care passionately about two things: outstanding employee satisfaction and world-class customer service. We believe the former drives the latter. At Softcat we know that in order to have happy customers, we first need to have happy employees.

We only hire brilliant, positive, passionate people and then we keep them that way. How? By offering endless opportunity for progression, development, training and ensuring we recognise and reward hard work. You can be assured you?ll be working with a fantastic team, managers who nurture and support (but also let you get on with your job!) and a leadership team that genuinely values your contribution.


At Softcat we show our appreciation for our employees by offering them a full range of benefits and perks including free breakfast and tea/coffee throughout the day, regular team and company-wide events, pension, life assurance, childcare vouchers and many more.

This job was originally posted as www.jobsite.co.uk/job/959560223