Regional Engineering Manager
Regional Engineering Manager - South Midlands Region
HSB Engineering Insurance, part of Munich Re, is a specialist provider of engineering insurance and inspection services. We are proud of having the best technical knowledge and experience in the industry and we recognise that our employees are the driving force behind this success.
We have a fantastic heritage and a bright future, full of challenges and opportunities. If you want to work for a company that has an exciting vision, values your contribution, and recognises and rewards excellent performance, then we want to hear from you.
To lead a group of Engineering Surveyors within a geographical area. To support the Regional Service Manager, ensuring that the full aspect of contract delivery is met in line with service level agreements.
Key Responsibilities:·To manage and lead a team of Engineering Surveyors. Managing engineering competencies to ensure day-to-day work is carried out to the highest standards.·Develop and implement the regional operating plan designed to exceed the KPIs and SLAs for operations with regards to both quantitative and qualitative measures.·To communicate regular updates on regulations where necessary, ensuring they are effectively adhered to.·Manage staff, oversee work schedules and assign specific duties to ensure compliance with health and safety legislation, environmental and quality policies, procedures and company policies.·To have detailed knowledge of the legislative, contractual and operational requirements for all areas of in-service examination.·To provide site and management support to field staff as and where necessary.·To undertake staff reviews including appraisals, periodic competence assessments and performance management programmes, and manage any issues arising from these.·To ensure that inspections are being carried out diligently, timely and in accordance with the QA system.·To lead and manage customer complaints within your geographical area.·To undertake initial response regarding any Engineer Surveyor discipline or performance issues where this falls below expectations.·To manage initial responses regarding any Engineer Surveyor sickness or absence issues if they occur, ensuring booked examinations are reorganised and appropriate resource is provided when necessary.·To resolve any operational problems in any of their Surveyor areas and to liaise directly with clients and Regional Services Manager when necessary.·To carry out all examination duties in a specified service portfolio (typically split with approximately 60/40 between inspection and people management duties).·To maintain accurate records of examinations relating to the due date, plant to be examined and client contact and location. To prepare the reports and submit these to Head Office for approval and processing.·To ensure the customers’ statutory requirements are met, where applicable, in respect of the company’s responsibilities.·To ensure that all plant on the contract schedule is examined in accordance with accepted codes of practice and appropriate thoroughness.·To maintain an up-to-date working knowledge of technical developments and changing engineering standards and approved codes of practice in the particular service areas.·To employ the company QA systems on all service areas.·To review and monitor resource levels within own and adjacent geographic areas, ensuring adequate and appropriate cover for all examination types in discussion with the Regional Service Manager (RSM) and other Regional Engineering Managers.·To ensure that Engineer Surveyor allocations are correctly sized.·To ensure that vehicle mileages and travel times are verified and signed off in line with company expense and travel policies.·To ensure that health and safety is adhered to in line with policy.·To participate in the recruitment process for additional resource where necessary.·Maintain effective working relationships across internal stakeholder groups.·To lead on projects as required by the RSM.·To undertake any appropriate, additional duties delegated by the RSM as and when necessary.Key Skills and Experience:·To have (or be in the process of attaining) a minimum of Incorporated Engineer status as defined by the Engineering Council or equivalent, with five years’ experience within an engineering discipline associated with in-service inspection.
·Strong customer communication skills are essential, and the confidence to make professional judgements.
·Strong stakeholder management and engagement experience
·Good commercial and financial acumen
·Ability to understand, manage and deliver KPIs
·Proficient knowledge of MS Office
·Clear understanding of industry protocol·Proven track record of successfully managing regional teams
Qualifications and Educational Requirements:
·GSCE Maths and English (or equivalent)·Engineering qualification
·Holder of UK driving licence
This job was originally posted as www.totaljobs.com/job/77670778