Customer Service Desk [Support Hero]

Wilde Associates
£16-18k doe
16 Nov 2017
02 Jan 2018
Contract Type
Full Time

Knowledge & Qualifications:

Good level of knowledge of a standard Windows PC environment as the work is computer and telephone based ? so having worked in a Contact / Customer facing role would be advantageous.

Educated to at least GCSE level, ideally interested in Math?s or one of the Science based subjects [it is felt that people who are strong in logical thinking and processes develop quickly within this organisation].

Person should be of a positive disposition, confident and articulate, with the ability to work well under pressure while presenting a positive and friendly demeanor to both the customer and colleagues.


  • ITIL Foundation V3 (not essential, but desired)
  • CompTia A+, Network (not essential, but desired)
  • Knowledge of working in a service delivery environment, working to service levels, with both team and personal KPI?s.
  • Knowledge of the Estate Agency / Lettings business is a distinct advantage, but product training will be provided.


The primary role of the Customer Service Support Hero is to ensure that clients are successful in using the software for their day to day business, by offering them the most effective and appropriate product advice and guidance.

You will be trained to understand the product and the Estate Agency business and following this, to build your level of knowledge and awareness of both.

The Customer Service Desk members [Support Heroes] are the face of and, the reputation of the Business ? they provide the most important service in day to day operations ? the happy, effective

and efficient management of the clients? initial contact, influences the overall stability of the organisation. Your mission would be to ensure that clients are given the most up to date and accurate information possible.

Where questions / queries are not able to be answered or where they are technically complex the Customer Support Hero will ensure that all the required information is captured from the client and ? in a flash ? passed to the ?Application Support? Team who will become your best buddies as they will develop your understanding and appreciation of the products to further drive the success of our clients.

Wilde Associates are working in the capacity of an Employment Agency for this vacancy.

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