IT Support Engineer

Exponential e Limited
London (Greater)
From £25,000 to £30,000 per annum
02 Dec 2017
08 Dec 2017
Contract Type
Full Time

IT Support Engineer

Salary: £25,000 - £30,000 + 10% Shift Allowance

Hours: 24x7 Shift Pattern – 4 days (07:30AM – 19:30PM), 4 days, 4 nights (19:30PM – 07:30AM), 4 days

Location: Aldgate, London

Exponential-e is an end-to-end IT Solution Provider, constantly striving for world-class status by challenging the status quo to deliver competitive advantage.

As an organisation, we continually invest in technology, people and training. We are driven by people that want to learn, build a career path and achieve.

Your new role

A role within our 1st Line Managed Services Service Desk gives you the responsibility of providing IT support to a wide range of clients, by troubleshooting server infrastructure issues. Each solution we provide is bespoke, so each client infrastructure is different, which results in an extremely varied day-to-day. You will have every opportunity to grow and progress at the rate in which you achieve.


    Ensuring calls are quickly responded to, escalated, closed or resolved within SLAsProactive monitoring of customer’s server alerts and resolving as necessary.Deliver 1st/2nd Line Infrastructure support to a variety of clients and technologiesEscalate issues to 2nd and 3rd Line teams as required
Why Exponential-e?

Here’s some reasons why people have joined Exponential-e.

  • Clear progression paths into 2nd and 3rd Line, management or specialist technical areas (Cloud, Networking etc.)
  • Access to a wide range of learning materials and courses
  • Work with enterprise and high-profile clients
  • Learn and work with some of the most talented engineers in the industry
  • Be at the forefront of technology
  • Be involved in the development of your team
  • A versatile day-to-day
  • Comprehensive benefits (free fruit, season ticket loans, local gym discount, vitality health cover)
What You’ll Need to Succeed

To undertake the role within our managed service team, we are looking for somebody with a good base knowledge around Microsoft Server fundamentals, and exposure to virtualisation. You do not need to be the finished package, but we expect a passion, and desire to progress. We support a large number of clients, and continue to grow so expect an extremely fast-pace.

  • Knowledge of ServiceNow, ITIL v3 Framework and/or Service Desk procedures
  • Comfortable with troubleshooting server infrastructure issues
  • Experience with proactive server monitoring
  • Capability of performing within a fast paced environment
Experience with supporting most of the following at a 1st Line level:

  • Virtualised server environments (VMWare/Hyper-V)
  • Windows Server 2008R2 - 2016
  • Active Directory
  • Exchange 2007 – 2016/Office 365
  • SharePoint
Ideally, you will have attained an industry standard certification or have knowledge to an MCSA level.

About Exponential-E

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Exponential-e is a British cloud and connectivity pioneer with a difference. Its cloud services do not traverse the public Internet. Instead, they reside (logically) on a customer's LAN, on the clean side of the firewall so security and privacy concerns are negated. Exponential-e wholly owns a super-fast 100 Gigabit Ethernet Layer 2 VPLS Network that guarantees a superior level of resilience, reliability and performance. Exponential-e also integrates with third party providers and bespoke applications for both the Enterprise and SMEs with an end-to-end SLA.

That’s why it’s trusted by over 2,800 customers, boasts 96% customer reference-ability, features in the London Stock Exchange's Top 1000 Companies to Inspire Britain, and is included in Investec’s Top 100 fastest growing UK Mid-Market companies.

‘Your Cloud is only as good as your network’

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We look forward to hearing from you!

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