Reactive Helpdesk Administrator

Cyv 1825 Limited T/A That Recruit
London (Greater)
£24000.00 - £28000.00 Per Year
13 Nov 2017
13 Dec 2017
Contract Type
Full Time
We are looking for a hard-working Helpdesk Administrator to join our busy Helpdesk team. You will be working for a successful retail maintenance company looking after a broad range of clients within the retail industry.

You will be a proactive self-starter with high standards of attention to detail. The successful applicant must be able to work well in a team as well as independently, and effectively manage day to day tasks and responsibilities.

You must have a minimum of 1-year experience in a maintenance help desk environment, with sound knowledge of various maintenance processes including an awareness of the various maintenance trades and disciplines.

This is a great opportunity for a strong communicator with a good work ethic.

Tasks & Responsibilities:
â?¢ Raise maintenance requests received via email, telephone and fax, and issue to engineers and sub-contractors
â?¢ Manage own work in progress and updates to clients efficiently
â?¢ Update internal FM system with relevant notes, job status updates, images, and order materials within agreed remits
â?¢ Assist with quotes
â?¢ Produce reports as and when required
â?¢ Monitor the quality of completed works and report any issues to Manager
â?¢ Attend meetings and minute taking as and when required
â?¢ Assist in maintaining and updating in-house engineers schedules
â?¢ Provide an excellent standard of customer service to all clients
â?¢ Escalate complaints effectively to Manager
â?¢ Answer incoming calls promptly and correctly interpret and diagnose maintenance issues
â?¢ Understand client demands and work within contractual agreements, SLAs and KPIs
â?¢ Potentially cover out of hours calls following successful probation
â?¢ Experience working with Excel, Word, and FM systems

Successful candidate will receive a salary of between £24,000 - £28,000 per annum

To be considered for this role, please apply today
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