Desktop Support Team Leader
Desktop Support Team Leader ? Central London- £50,000 - £55,000
The Desktop Support Team Leader will motivate, and develop the current team of Desktop Support Analysts and continue to build a service-oriented and professional working environment. You will manage a team of Service Desk Analysts and Desktop Engineers in multiple Global locations.
Role & Responsibilities:
? Act an escalation point for the Desktop support analyst.
? Meet and exceed the departmental / Managerial objectives.
? Meet client expectations and excel at service delivery through reporting and continuous monitoring of all aspects of the helpdesk.
? Provide leadership which enables professional decision making and effective team working.
? Continuously look for development / training areas and improvements for the entire team
? Coach and develop the team on a daily basis
? Support the team with call escalations and complaints
? Carry out monthly team meetings, monthly One to One?s and performance reviews with the current teams.
Essential Skills & Experience:
? Service Desk Team Leader experience
? Global experience
? Strong technical ability, Exchange 2010 -2013 (Group Policies) & Active Directory
? A basic understanding of MS Office and other common tools.
? Experience with Top Desk Ticketing system (Beneficial not essential)
? ITSM Tool & Reporting
? Experience and working knowledge of ITIL principles
This job was originally posted as www.jobsite.co.uk/job/959552376