Technical Support Analyst

Cambridge University Press
Circa £23,000 per annum
16 Nov 2017
02 Jan 2018
Contract Type
Full Time

Cambridge University Press has a unique opportunity available for 3 Technical Support Analysts to join the team. Joining on either a full time permanent or full time contract basis, we are offering a salary of circa £23,000 per annum plus benefits.

Our global not-for-profit organisation is committed to the advancement of knowledge worldwide through our exciting publishing programme. You will be joining a diverse and collaborative workforce and you will be supported in your career ambitions to achieve your potential.

Help us achieve our mission, and you will have a career that is not only hugely satisfying but brings with it great benefits and a stimulating, supportive and flexible working environment.

About the role

We currently have a requirement for enthusiastic Technical Support Analysts, to work collaboratively, within our Technical Support team in providing support for our bespoke platforms and products. Two of these roles are on a fixed-term contract until end April 2018 and we have one permanent vacancy.

Within this role it will be your responsibility to fix platform and product related incidents that disrupt the digital service our global users depend on. This will involve liaising and maintaining clear communications with third party providers from initial escalation of an issue through to resolution. The job calls for great attention to detail and accuracy with technical capability, business understanding, and the ability to relate to our customers.

With a busy throughput of technical support requests requiring decisive action we're committed to delivering consistently high and improving levels of customer support and service. It is an exciting time to join the team as more reliance is placed on technology and the support of this. We're dedicated to working with areas of the business in issue prevention and improving the customer.

What do we look for in the Technical Support Analysts?

To be considered for this role you will be a decisive and determined character who enjoys problem solving and is a confident communicator. You will be service and customer orientated and have excellent interpersonal skills to supply technical information to a non-technical audience.

The successful Technical Support Analyst will have:

- Excellent technical and communication skills.

- An analytical mind-set.

- Strong problem-solving skills.

- Experience of supporting systems.

- A passion for technology.

- An ability to pick up bespoke software quickly.

Knowledge of any other languages would be advantageous.

We offer a fantastic benefits package to the Technical Support Analysts

A great central Cambridge location, our office is only a ten minute walk from the train station and guided busway. Benefits include a staff incentive scheme, flexible working, free life assurance and a contributory pension scheme, 28 days' annual leave, subsidised restaurant and cafe, free on-site gym and sports facilities, and season ticket travel loans.

Closing Date: 6th December 2017.

Interviews will take place w/c 11th December.

Why not click 'apply' today? Don't miss out on this opportunity to join an organisation that play's a leading role in today's global market place as one of our Technical Support Analysts!

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