Technical Support Engineer - First Line Helpdesk

Jobodo Ltd
£20k - £22k pa + Benefits
01 Dec 2017
15 Dec 2017
Contract Type
Full Time

Technical Support Engineer / HTML/ CSS / First Line Support / Software Support

Technical Support Engineer with knowledge of HTML / CSS is needed for our client, a market-leading UK FinTech firm in the Direct Debit / Payments sector based in Cheltenham. Having grown organically since 2002, the company is still showing enviable double digit growth year on year.

They are now seeking a driven, high performing Technical Support Engineer to assist clients with technical queries relating to their software solution, platform integrations and configuring their Direct Debit sign-up pages. They require an enthusiastic and organised Technician who will be at ease prioritising and resolving inbound technical queries from clients.

The Role:

  • Being proactive in help clients get integrated with their payment processing systems
  • Using their internal support ticketing system to assist in prioritising tasks and to help ensure service levels (SLAs) are met
  • Conversing directly with clients to resolve technical problems
  • Assisting clients with technical integration configuration and testing
  • Configuring bespoke web payment pages
  • Producing detailed reporting tools to assist with Business Intelligence and Client Support
  • Resolving a range of technical problems across a variety of .NET, SQL systems and Microsoft LAN Networks
  • Be completely conversant with the BACS Direct Debit solution and payment processing workflows (full training will be provided)
  • Producing ongoing technical documentation and process improvements

The Candidate:

  • Previous experience in Technical Support
  • Preferably a College or University graduate with a technical background
  • Preferably will be comfortable with HTML / CSS markup language / REST API
  • Ideally, you will be proficient in Python or some other programming language (desirable, but not essential)
  • Confident, customer-focused individual with a real interest in technology
  • A logical thinker and problem solver
  • Ability to take a genuine interest in our clients with regular follow-up phone calls to build relationships and talk confidently with web developers and IT professionals
  • Excellent verbal and written communication skills
  • Ability to prioritise your time to achieve strict SLA targets

Salary: £20k - £22k, plus benefits

So if you're driven, personable, articulate and professional and are looking to make a real impact in a market leading FinTech company, our client would love to hear from you!

If this sounds of interest, click the APPLY button below now!

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