Concession Manager - Carlisle

The Fragrance Shop
15 Nov 2017
15 Dec 2017
Contract Type
Full Time
Concession Manager

Established in 1995, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores 180+ nationwide and online!

The Fragrance Shop are on the lookout for a passionate, ambitious and experienced Concession Manager to join our Concession in House of Fraser.

A Snapshot of the Role:

Responsible for total store results, the Concession Manager role is to take ownership of the stores’ performance in relation to profitability, and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day running.

Reporting to: Cluster Manager

Key Responsibilities:

    Develop plans and local initiatives to improve the store’s performance and contribution to the overall company resultsManage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environmentTake a lead role in resolving complex customer queries.Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communicationEnsure that all products are presented/displayed to their best advantage, following guidelinesActively promote the company and the store in the local shopping centreEnsure that all products are correctly coded, priced and correct POS is used at all timesEstablish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimumBe accountable for implementing legislation regarding security and Health and SafetyMaintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary proceduresAbility and eagerness to learn by studying relevant training materials, and to share expertise within the teamPlay an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company proceduresAwareness of analysing and interpreting data, to facilitate planning and future forecasting for salesCarry out any reasonable tasks as requested by Cluster Manager or Regional ManagerAll the above to be carried out in a timely, efficient and cost effective manner
Selection Criteria:

    Educated to GCSE level or equivalentBusiness related qualificationA minimum of 2-3 years of experience in a management roleCustomer service focusedAdaptable with a 'can do’ attitudeWorking with store KPI’s and towards store targetsStrong communicational and interpersonal skillsVisual merchandising and commercial awareness to impact business knowledgeFlexibility to include evenings and weekends
Perks of the Job:

    Competitive rate of payMerchandise discountExciting store incentivesTraining and development programmesProgression pathways

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