Desktop Support Analyst (energy & commodity trading)

Tundra Technical Solutions Uk Limited
London (Greater)
15 Nov 2017
15 Dec 2017
Contract Type
Full Time

Title: Desktop Support Analyst

Type: Permanent

Location: London

Hours of work: Desk covers hours between 06:30 and 19:00 on varying shifts

Our client is a leader in the international wholesale energy markets. The Service Desk team resides within the IT Operations department and provides front line support of all end users globally. The team is based on the trading floor in London, has a broad range of complementary skill-sets and is dynamic yet disciplined in its approach. Scope for this role includes all systems and processes covering the elements of end user computing within the global business. Systems under support include both vendor and internally developed systems.


  • Take ownership, and be a central point of contact, for any issue reported by our customers ensuring professional and regular communication is provided
  • Respond to all issues making sure they are progressed effectively within any defined service levels
  • To provide 2nd and 3rd line support at the required service levels for all IT solutions that are hosted or managed in-line with the technical support strategy covering all in-house and vendor-purchased systems in use by the business
  • Take ownership and deliver on key projects across the team to ensure continual improvement of service provided
  • Constantly providing updates to the knowledge base and documenting new processes
  • Work with other internal support groups and vendors of 3rd party systems in order to resolve issues with the implementation or operation of systems and services
  • Monitoring business critical processes and systems
  • Where projects are initiated, as required, provide support and assistance in the coordination of activities or management of a third party to deliver developments for that project
  • Ensure that deployments are implemented in accordance with the Release and Deployment procedures
  • Feed change requests into the weekly CCB for approval and organise implementation where required
  • As required, provide data relating to the activities internally for regulatory purposes and to other companies within the group. This data to be provided in a form and format as agreed with the recipient

Experience required

  • Experience of working in a pressurised Trade Floor environment
  • MCSE or significant experience working with Microsoft Operating Systems and applications required.
  • Windows 7/10, Internet Explorer, Active Directory
  • MS Office 2013/O365 Suites including Exchange client support
  • Citrix
  • Mobile Device Management
  • JRE
  • ITIL ? Incident, Problem, Change and Asset Management

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