Field Service Engineer - Stevenage

KBA IT Recruitment Limited
From £18,000 to £26,000 per annum
30 Nov 2017
08 Dec 2017
Contract Type
Full Time

TITLE: Customer Engineer

LOCATION: Stevenage

Global Technology Company requires Customer Engineers in various locations in the UK.


• Installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements

• Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders

• Assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements

• Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower

• Build working relationships with customers and develop informal communication channels with customer account at the local level; Represent our client in a manner that reflects positively on the image and reputation of the company

• Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution

• Responsible for all Company assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping

• Accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation

• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities

• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports

• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts

• Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer


High School Diploma or equivalent

0-1 years of related experience

Ability to work with Microsoft Office suite;

Experience on Windows XP, Windows 2000 operating systems required Experience in PC Hardware Maintenance and support

A+ Certification ITE or Polytechnic in Electronics and Communications Engineering

Works well with minimal supervision;

Good problem solving skills;

Ability to pick up new skills quickly;

Ability to work under pressure;

Ability to meet deadlines and produce high quality work

Excellent interpersonal skills/customer relationship skills required

High level of mechanical/electrical aptitude;

Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required

High level of personal integrity;

Support and promote teamwork and cooperative effort

Must have the ability to work a flexible schedule


Previous experience in Wincor, NCR or similar equipment is a plus, although training will be given to candidate with a transferable skill set

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