Helpdesk Support

HVAC Recruitment Ltd
£19k - 20k per year + 20 days holiday
13 Nov 2017
13 Dec 2017
Contract Type
Full Time
Working for a globally renowned Facilities Management company who have achieved turnover exceeding £1 billion and operating profits exceeding £20 million. They employ over 3,000 people in the UK and can offer not only long term job security but also the chance to progress your career if desired. To effectively operate the Helpdesk and associated communication systems. Delivering a professional, efficient and customer-orientated service. To log service requests and communicate these requirements to subcontractors. Monday - Friday. Normal office hours 20 days holiday (rising 1 each year, max 25) Responsibilities - To be the point of telephone contact for customers.. - To answer, log, input and allocate service requests accurately and in a timely manner and direct the appropriate personnel to undertake the tasks. - On a daily basis, staff will be expected to make decisions regarding service delivery. Where conflicting priorities arise they will need to assess the task and direct staff and sub-contractors appropriately within set guidelines and protocols. - To monitor and update all service desk requests and take appropriate action. - To report system and equipment faults to the appropriate personnel. - Major Incident procedure. - To respond to BMS alarm, ensuring appropriate action taken. - Carry out general administration duties when required. - Be aware of the business continuity plan for the part of the business you work in. What they are looking for - A helpdesk/customer service background - Excellent customer service skills - High standard of customer awareness - Keyboard skills - Confident telephone manner - Able to assess and prioritise work - Good listening skills - Good communicator - Reliable - Flexible - Organised - Able to work on own initiative or as part of a team - Able to work under pressure If you would like more information please call Kieran on ************
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