IT Technician - Bury St Edmunds - £20k

CV Screen Limited
Bury St Edmunds
£16k - 20k per year + benefits
01 Dec 2017
14 Dec 2017
Contract Type
Full Time
IT Technician - Bury St Edmunds - £20k

An exciting opportunity for an experienced IT Technician, to join a high successful IT Solutions company based in the Bury St Edmunds area.

The successful candidate will be working within a small team to help diagnose and resolve incoming service desk issues within a 30-minute time frame.

The successful candidate will be responsible for monitoring and managing tickets that are being generated by the company initial RMM system.

For the right candidate, there is a basic salary up to £20,000 available and additional benefits.

- Client -

CV Screen is recruiting for a leading IT Solutions organisation. The company employ around 12 staff, they have a great reputation and offer excellent prospects for their staff to take on additional responsibility.

Required skills / Responsibilities:

- Utilize skills in solving problems and support issues, diagnosing solutions

- Identify re-occurring tickets and implement a permanent solution

- Ensure client data integrity

- Escalate Tickets to 2 nd and 3 rd Line Engineers where necessary

- Ability to support Microsoft Windows desktops in a domain environment

- Basic level of Network and Server troubleshooting

- Excellent Customer Service skills

Who will suit this role?

This is an excellent opportunity for an experienced IT Technician or someone with at least one year's industry experience as a 1 st Line Engineer


Basic salary to £20,000 + Benefits


Bury St Edmunds, Suffolk

To Apply:

Please send your CV to ******************* of CV Screen in strict confidence.

CV Screen is the Recruitment Agency managing this vacancy.


An experienced IT Technician

To join an IT Solutions company

Based in Bury St Edmunds
This job was originally posted as