Build Recruitment are a recruitment company that specialise in placing people within the repairs & maintenance industry
Are you an experienced Repairs & Maintenance Planner with the ability to demonstrate excellent customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!
I am presently recruiting for a Temp to Perm Repairs Planner in Bagshot.
As a Repairs & Maintenance Planner, you will be 1st line support for all calls from residents regarding the repairs and maintenance on their homes.
- Take calls directly from residents regarding maintenance and repairs
- Allocate jobs to engineers
- Manage engineers diaries
- Prioritise repairs by urgency, trade, and location to ensure the most commercial delivery model is utilised
- To organise repairs appointments ensuring optimal use of operative team’s resources
- To liaise with customers, client and operatives ensuring they are fully informed of any operational changes required in order to complete the requested repair
- Ensure that all repair activity information is fully entered onto the computer system in a timely and accurate manner
- To assist with arranging pre and post inspections for the Supervisors and record the results
- To provide administrative support for the service as required
- Ability to deal with disgruntled customers and able to resolve and take control of situations in order to achieve a positive outcome
- To be able to monitor a jobs status throughout the day, ensuring that overdue orders are challenged and updated
- To carry out other relevant duties as may be required from time to time within purview of the post
- To promote good working relationships with your colleagues and the company’s clients and suppliers
- To comply in all regards with the company’s objectives in relation to quality assurance procedures and systems
- To conduct your actions in a safe manner with particular regard to the Health & Safety at Work Act and any amendments
- Experience working with systems such as Northgate, DRS, Opti-time, Orchard, Impact or similar is desired but not essential.
This job was originally posted as www.totaljobs.com/job/77632765