Systems Support

Recruiter
DPS Software
Location
London (Greater)
Posted
30 Nov 2017
Closes
02 Jan 2018
Contract Type
Permanent
Hours
Full Time
Job Description

To provide 1st/2nd line technical support to our client base and to maintain our data centre.

Location: Enfield

Hours of work: 9:00 -17:30

Evening and weekend work may also be required.

Main duties

1. Provide 1st/2nd line technical support for customers via phone and email.

2. Creating new users.

3. Log all incidents and requests to our support ticketing system.

4. Supporting first and third party software.

5. Support and maintain our data centre.

6. Communicate with customers remotely, face to face and email in a timely and professional manner.

7. Complying with ISO 27001( managing information security risks effectively).

Qualifications:

  • Microsoft Certifications
  • Citrix Certifications

Experience:

  • At least 3 year’s experience in the I.T industry
  • Experience in an IT service desk role Knowledge
  • Microsoft Windows
  • Microsoft Office
  • Microsoft Windows Server
  • Microsoft Active Directory
  • Microsoft Exchange
  • Microsoft SQL
  • Microsoft Remote Desktop Services
  • CitrixXenApp
  • Microsoft Hyper-V Skills and abilities

The successful candidate requires:

  • Excellent communication and customer service skills
  • Ability to work under pressure
  • Good problem solving skills

Personal qualities include:

  • Strong organisational skills
  • Excellent written communication
  • Excellent telephone manner
  • Customer focused Motivation
  • Self motivated
  • Works well in a team environment
Company DescriptionDPS is the leading creator of legal software in the UK. A highly dynamic company with a development office in Sri Lanka and who are at the forefront of software technology.