Motor / Commercial Claims Handler
Claims Handler - Leatherhead
About The Role:
Delivering a high quality professional advice service to clients regarding any claims issues with the primary task as liaising with insurers and other interested parties to expedite the claim and effectively manage clients' expectations from receipt of notification of loss through to conclusion.
This established and reputable company specifically handle claims in the hazardous goods industries, primarily motor fleet as well as non-motor aspects including contamination and spillage claims.
·Responsible for delivering a high quality, cost effective claims service to customers by delivering effective and prompt settlement of claims in specialist areas.
·Advise and update clients on all meaningful events and discussions during the claim ensuring complete customer happiness
·Regularly assess the status of claims with clients / insurers / recovery agents/solicitors (as applicable) and ensure that all parties are informed of progress or chased for updates as necessary.
·Offer appropriate technical advice to clients throughout the duration of the claim
·Be encouraging, compassionate and effectively handle their expectations
·Focussed on regarding the claim process, timescales, policy and/or legal liability and quantum.
·Liaise with you Line Manager regarding any issues, queries or areas of concern which may arise. Ensuring you bring to your Line Manager's attention any claims complaints (in addition to following the company's general complaints procedure)
·Process all claim notifications, further advices and collections in accordance with the Claims Division's procedures
·Update insurers and recovery agents and inform of any additional information acquired during the claims process. Review insurer's, recovery agents and solicitors queries and resolve wherever possible
Experience, Knowledge and Skills
·Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable
·Previous experience within the insurance industry with specific claims handling focus.
·Good customer service focus along with good planning and analytical skills.
·Identify potential risk/issues and seek advice/consultation when required. Apply due diligence and process adherence accompanied by high accuracy and attention to detail.
·Good communication and interpersonal skills and takes initiative when assisting team members.
·MS office proficiency.
MW Appointments is acting as an Employment Agency in relation to this vacancy.