Voice Applications Manager (R0003711)

02 Dec 2017
08 Dec 2017
Contract Type
Full Time

Job Title: Voice Applications Manager

About the role:

This role involves managing the day-to-day running of the Voice Application team within TalkTalk’s Technology Network Operations.

The Voice Applications Manager will oversee the operation, maintenance and build of various interactive voice application services and infrastructures, across several network architectures.

The team is responsible for 1st line event management of the services and 2nd/3rd line technical support supporting our Service Assurance teams.

Key skills:

·Great communication and interpersonal skills.

·IP and Telephony Network Expertise.

·Strong telecoms or tech background.

·Experience of Network or Service Operations.

Secondary Skills:

·A strong customer focus.

·People Management skills.

The Company

We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.

We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

The Benefits

We value the importance of recognising and rewarding our colleagues at TalkTalk. As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also:

·Embrace flexible working

·Support you achieve you career goals

·Offer income protection and life assurance

·Offer a range of discounts on products and shopping

Location: Manchester - Soapworks

Country : UK

Start date: ASAP

Salary: Competitive + bonus/benefits

This job was originally posted as www.cwjobs.co.uk/job/77625899