Senior Service Delivery Manager

Blue Opal Resourcing
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
Our client, a worldwide Technology business, and Fortune 500 listed organisation, makes the world a world safer, healthier, and more efficient through information technology, engineering, and science.

Their Civil, Defence & Health division work with household names within Central and Local Government to deliver first-class technical solutions to ensure cost savings and increased efficiency.

As part of the planned growth strategy, they now seek to add an experienced Senior Service Delivery Manager, to be based in the Edinburgh site.

Who would the role suit?

We are seeking a candidate who has a proven track record of working with, and leading a team of, highly skilled specialists.

  • You will represent the customer's interests to ensure an excellent service is delivered and have the confidence to be the senior escalation point
  • You will have experience of High Availability and VIP Services as an ITIL expert and be comfortable engaging with stakeholders at very senior levels
You will be managing the delivery of a major service contract for a prominent customer which includes:
  • Being single point of responsibility for the management of service contract budgets, work in progress and aged debt
  • Managing, motivating and communicating with your service teams to ensure that each member has a clear role and set of responsibilities, and that the team works effectively together
  • Providing input to the pre-sales process to support the production of high-quality proposals
  • Participating in the continual improvement of the delivery function
What can they offer you, in return?

Our client offers meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent.

An excellent salary and benefits package is on offer, for the right person. Core hours of work are full-time, Monday to Friday.

Full BPSS will be required, however our client will complete all necessary checks prior to appointment.

Apply now, or get in touch, with Angela Brown, to find out more.

Blue Opal Resourcing is acting as an Employment Agency, for the purpose of placement of permanent candidates, with direct employers, in relation to this vacancy.

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