Income Officer x2

Retinue Solutions
London (Greater)
£29000.00 pa
10 Nov 2017
10 Dec 2017
Contract Type
Full Time
The incomes team currently have room for two additional members of staff to join them on a fixed term contract. The roles will require you to deliver a consistent, reliable, excellent, customer focused multi tenure income collection service. You will ensuring value for money, and responsive services to all customers of Genesis. To perform this role effectively you will be required to use a system called Northgate, previous experience is desirable however not essential.

The ideal candidates will possess good welfare reform backgrounds with the ability to demonstrate previous experience successfully delivering in a customer focussed business. providing high levels of customer satisfaction.

We are looking for someone who is well organised and who understands the importance of taking ownership of individual cases. You will be confident in liaising with internal & external services to ensure customer expectations and corporate performance targets are met. Housing experience is not essential however a background in credit control, and or income colletions would also be considered.

As a business Genesis is constantly evolving, striving for improvement.
Continuous improvement initiatives will be working around you, allowing the business to adapt to the changing political and social landscapes. Genesis' values include customer focus, partnership working, efficiency and respect. If you want to work in a role that has a strong social purpose, they can offer you the opportunity to make a difference and seize the benefits that come from working for a modern progressive organisation.

For further information or an informal conversation regarding the role please contact Sommer Currie on ************* or email at ***********************************. Applications should be made on the Genesis website, ******************** and will consist of a CV and Supporting Statement covering how you meet the key skills for the role.

We are working to the following schedule:

Advert Closes - 24th November 2017
Shortlisting - Monday 27th November
Interviews - TBC

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.
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