Debt/ Credit Collector - Slough, Langley, UK

Sixt GmbH & Co. Autovermietung KG
17 Nov 2017
10 Jan 2018
Contract Type
Full Time
Sixt UK are currently recruiting for a collections agent based in our Langley, UK Head OfficeKey Tasks and Responsibilities* To provide a dedicated debt recovery service for department on all claim types* To make outbound calls to customers to settle the outstanding debt* To take incoming calls* To work to targets on calls to be made per day* To assist with any ADHOC duties to support the Damage TeamYour Qualities* Deliver a consistent and professional level of service at all times* Achieve set revenue targets and call quality objectives* Advise and influence customers on making payment* Handle each call promptly and in the correct manner, updating records accordingly* Input customer related data accurately and efficiently* Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified* Explain the terms of sale, credit or contract condition as appropriate* Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm* Be persuasive, persistent and self-motivated.Why Choose Sixt?Competitive basic salary 40 hour week (all applicants must be available to work between 8.30am – 17.30 pm Monday to Friday See description