IT Service Delivery Manager
We are looking for an experienced IT Service Delivery Manager to join our innovative client at a very exciting period of transition and growth, which includes the launch of new products and national rollout of a range of software solutions across the UK.
As the Service Delivery Manager, you will be a key part of the management team and be responsible for ensuring all service support and service delivery actions are taken to meet the wider business needs including related IT requirements. This is a fantastic opportunity as you will be responsible for Service Design & Implementation.
Key Duties:·Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are advocated and followed in collaboration with Service Desk Manager. ·Define SLA’s and ensure the SLA’s are achieved; service quality and internal customer expectations are met or exceeded. ·Drive agreement on business KPI’s and quality attributes for services in your area of responsibility·Work with Chief Information Officer & Infrastructure Architect to ensure adequate disaster recovery and business continuity plans & procedures are in place and regularly tested·Make recommendations for Service Improvement Plans and own and lead Service Design & Implementation ·Build and maintain relationships with the key business stakeholders, reviewing Service Delivery reports to an agreed schedule or upon request. ·Manage SLAs for key third party dependencies for services provided.
About you:·You view Service Delivery as an essential part of any business and you constantly look to improve the current service provided to your end users. ·You will have the ability to lead and manage difficult situations whilst keeping a calm atmosphere within the team. ·Experience of incident management, escalation procedures and related disciplines·Knowledge of ITIL disciplines ·Experience of managing 3rd parties and 3rd party delivered services·Experience in Service Implementation & Design ·Strong Leadership qualities
Hours: 40 hours per week, Monday to Friday 9am – 5.30pm
If you would like to be considered for this position, please apply today
This job was originally posted as www.totaljobs.com/job/77618406