Tier 1 Broker - Italian Client Support Officer

Recruiter
Market Talent Limited
Location
London (Greater)
Salary
£28,000 - £35,000
Posted
04 Dec 2017
Closes
08 Dec 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

My client is a multi award winning Broker with offices spread around the world to offer the highest level of client services to their clients. They are a CFD / Spread Betting Broker with an innovative approach to trading across the widest range of products. This excellent opportunity is ideal for a recent graduate or someone looking to take a step into the financial sector. The purpose of your role will be to help ensure you offer the companies clients world class trade execution and services.

Responsibilities

  • Supporting clients with a range of trading platforms with multiple asset classes to trade with.
  • Assisting with general queries and resolving trade disputes while maintaining compliant with FCA regulations.
  • Quoting prices and executing trades on behalf of clients.
  • Identifying Clients' needs and goals, and helping them to understand the full range of the companies products and services available that may be of relevance.
  • Effective and efficient client services via telephone, email and live chat.
  • Performing thorough KYC and CDD checks and highlighting any issue to the compliance department.
  • Demonstrate knowledge and a keen interest of the financial sector.

Qualities

  • Degree-level education (or similar experience)
  • Fluent English & Italian (written and spoken)
  • Excellent interpersonal and communication skills.
  • Exceptional telephone skills, with the ability to listen, and ask open, probing questions to gather information in order to develop a clear understanding needs and goals of our clients, explaining and tailoring solutions to meet these needs.
  • A logical and analytical approach.
  • Very good organisation and time management skills.
  • Desirable: good working knowledge of another language (written and spoken)
  • Desirable: Previous experience in Sales and target driven environment is highly desirable, as is experience of working within a financial environment.

This job was originally posted as www.cityjobs.com/job/959525518