Support Analyst

Erin Associates Limited
11 Nov 2017
10 Dec 2017
Contract Type
Full Time

Support Analyst ? Stoke on Trent
1st Line, Software Support, Desktop, Active Directory,Network, Windows, SQL

My client are an established company based in Stoke on Trent, they have strengthened their business over the years and serve a variety of clients, including local and national retailers, local authorities and financial institution.

They are looking to add a 1st line support analyst where you can utilise existing skills, learn new skills and acquire specialist product knowledge. In return for your hard work this organisation offers a good platform for training and career development

The 1st line support analyst will be flexible and enthusiastic, with good general technical abilities and the ability to work on your own and be self-motivated.

The 1st Line Support Technician should be comfortable working in a fast paced environment and have the desire to learn new skills as there is great potential for the role to develop for ambitious candidates.

IT Experience and Requirements

? Supporting Windows OS
? Windows Server 2003/08/12
? Application Support (bespoke software)
? SQL (highly advantageous)
? Hardware and software support
? MS Active Directory
? Providing assistance to other team members
? VoIP technology
? Call logging & SLA monitoring
? Maintaining accurate documentation records (User Guides, Asset Management, Daily Checks etc)
? Excellent communication skills and professional telephone manner
? UK Driving license
? Willing to participate in on-call rota

As a support analyst you will provide IT support internally to users and assist with support on their systems and handheld devices, as well as asset management, building and configuring of PC?s and creation and updating of user guides.

This is an excellent opportunity for a support analyst who is looking for a new challenge and to develop core technical skills.

Click apply to send your cv today or contact Sian directly on *************
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1st Line, Software, Desktop, Active Directory, Windows, SQL
Stoke on Trent, Newcastle under lyme, Crewe, Hanley, Staffordshire

Erin Associates act as an agency on behalf of our client

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