Sage 200 Support Technician

Recruiter
Espi Limited
Location
Cambridge
Posted
30 Nov 2017
Closes
10 Dec 2017
Contract Type
Permanent
Hours
Full Time
Job Description

With over 20 years’ experience providing Sage solutions, Espi are one of the UK’s most respected and experienced Sage Business Partners. We are currently looking for an experienced Sage 200 Software Support Technician to join our friendly and proactive Support Department. The successful candidate will be responsible for delivering exceptional support and customer service to our Sage 200 customers, working within the support team to resolve customer issues and managing customer expectations.

We are looking for a motivated, upbeat and enthusiastic individual eager to hit the ground running. We pride ourselves on the level of support that we offer and we are honoured to have been awarded the Sage Circle of Excellence award for customer service in each of the 7 years the awards were presented, a feat accomplished by no other business partner. The successful candidates will be expected to have a good working knowledge of Sage 200 but will receive full training on all areas necessary. There is scope for development and growth within the company and we actively encourage our technicians to develop into consultants or to branch into integration or e-commerce if this is the direction they wish to take.

Key Responsibilities include:

  • Act as an initial point of contact for customers via telephone or email support channels.
  • Take ownership for customer support cases, diagnose the root cause of the issue reported and resolve in a timely manner.
  • Update the support actions you have taken on our case logging database.
  • Escalation of unresolved support cases where necessary.

How to apply:

Please send in your CV, along with a cover letter and current salary.