Helpdesk Administrator

Facility Associates Recruitment Ltd
London (Greater)
11 Nov 2017
10 Dec 2017
Contract Type
Full Time

Job Title: Helpdesk Administrator

Office/Region/Area(s): London, EC1A

Brief details of position:

The post holder will provide a Helpdesk operation by receiving and dispatching service requests, updating the Client?s CAFM system and providing regular reports and job status data.

Main Duties and Responsibilities:

- Effective and courteous handling of customer queries and service requests.

- Fast and accurate generation, and closure, of reactive work orders on the site based CAFM system. - Overseeing job completion in respect of cleaning drinks and snack vending, porterage, engineering/fabric services and security

- Generation and closure of scheduled work orders, on a weekly basis

- Overseeing PPM asset management planning via the CAFM database

- Production of high quality MS Word based documentation, from limited specification and within tight timelines.

- Creating and updating spreadsheets relating to reports and schedules.

- Support of the Company?s Contract Administrator to cover breaks and holidays, logging of purchase orders and filing of associated documentation

- Organisation and upkeep of filing systems

- Updating in-house systems (Vixen/AI) and external systems (Elogbooks)

- Support of the Company?s Contract Administrator in monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis

- Upload of engineers? pictures on to in-house systems (AI) and dealing with their time sheets

- Support of the Company?s Contract Administrator in their absence in undertaking contract invoicing and application processes

- Managing inbox efficiently on daily basis.

- Constant liaison with engineers and subcontractors via phone/email.

Knowledge, Skills & Experience:

Essential Skills:

- Microsoft Office, particularly Excel and Word

- Advanced skills in spreadsheets and database applications

- Working knowledge of building maintenance contracts coordination/administration.

- Excellent interpersonal skills

- Ability to work unsupervised, under pressure and meet challenging deadlines

- Experience with Helpdesk systems


- Excellent communication skills, able to work with people at all levels and build trust and credible relationships with customers

- Excellent attention to detail

- Resides within 60 minutes travel to site

- Can work flexible hours to meet local deadlines.

- Complies with company HR standards

Salary: To be discussed at interview

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