IT Operations Engineer - Service/support desk

GCI Network Solutions
From £27,000 to £34,000 per annum
02 Dec 2017
10 Dec 2017
Contract Type
Full Time

Role Summary:

Reporting to the Head of Service, the IT Operations Engineer will be responsible for supporting the Cloud Services offered to GCI’s Partners and Customers.

The IT Operations Engineer will also be expected to successfully manage and resolve escalated cases from other support teams, to troubleshoot system issues and escalate if required to the appropriate teams or third parties.

This role will demand a high degree of commitment to ensuring the uptime, performance and availability of GCI services, in order meet or exceed our commitment to the customer. This will be achieved through operational support, maintenance, monitoring and security of Hyper-V, Windows Server/Datacentre, virtual networking, virtual storage and backup. Some exposure to managing physical hardware of storage and compute may be required from time to time.

This is a highly operational role, focusing on proactive operational activities and responsibility of ensuring incidents are managed to resolution whilst keeping the partner or customer informed at all times.

The role is scheduled on a four shift rotation between the hours of 8am and 6pm and contains an on call rota.

Person Specification:

Qualifications (Essential):

·MCSA Windows Server 2008/2012 (or working towards). Demonstrable commercial experience with Microsoft Windows technologies also accepted.

Qualifications (Desirable):

·Degree level education / equivalent experience.

·MCSE Server / Private Cloud.

Previous Experience:

·Commercial experience supporting Microsoft Infrastructure technologies (e.g. Hyper-V, SharePoint, Windows Server, SQL), including a working knowledge of Microsoft Active Directory.

·Build of virtual machine environments.

·Competent level of technical ability with a solid grounding in IT principles, in particular IT operations (managing systems monitoring and maintenance e.g. Systems Centre/Solorwinds).

·Experience of creating standard documentation including technical project, architecture and processes.

·Experience of directly supporting and managing customers; Understands the impact of Customer Service on Customer Satisfaction (Incident, Problem & Change).

·Competent technical problem solving ability and effective time-management practices (for example, simple project management).

·Foundation understanding of networking technologies and principles, for example, routers, VLANs, VPNs and firewalls.

·Knowledge and active use of key ITIL principles (Incident, Problem, Change & Configuration).

·Powershell fundamentals.

·Knowledge of standard IT security principles within a server environment.


Salary of £27,000 to £34,000 dependent on experience22 days holiday rising to 25 days with length of service, plus bank holidaysWestfield Health Care coverLife assuranceChildcare vouchersRetail discount schemeMonthly employee recognition schemeIf you are interested in the role and match the above criteria, then please apply online or visit our careers website:

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