IT Support Apprentice

QA Ltd
£10004 - £14001 per year
11 Nov 2017
10 Dec 2017
Contract Type
Full Time

Key Responsibilities:

  • Providing customer focused 1st Line IT support for NHS and Corporate Customers.
  • Call handling.
  • Resolving customer issues within pre-defined Service Level Agreements.
  • Working across a varied customer base providing remote support.
  • Managing own tickets within agreed Service Level Agreement timescales once at the required knowledge level
  • Liaising with third party suppliers and helping with issues to bring to resolution
  • Adhering to company confidentiality agreement.
  • Installing and supporting varied types of software, hardware and systems.
  • Liaising with the Service desk manager

Required Skills:

  • Strong basic understanding of IT
  • Willingness to learn new skills
  • Passionate about all things Tech
  • Experience with Microsoft products would be beneficial
  • ability to function in a self-directed environment.
  • Ability to multi task and work to own initative.
  • Innovative thinker who is positive, proactive and readily embraces change.
  • Good level of customer services skills.
  • Strong written and verbal communication skills.
  • Successful candidate will require a PVG/Disclosure Scotland check.


You must have at least 5 National 5 grades, both qualifications must include Maths and English.

Additional Information:

  • Mon - Fri
  • Rota based System
  • Shift patterns between 7am - 6pm

Beneficial & Future Prospects

  • Potential for permanent role after completion of apprenticeship
  • Higher Salary
  • Further industry qualifications
  • Company benefits.

Important Information

"QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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