Head of IT Operations

Sumner & Scott
30 Nov 2017
13 Dec 2017
Contract Type
Full Time
Job Description

Role Overview

As the Head of IT Operations you will report into the Director of IT and be responsible for leading the operation team covering head office and store IT environments. You will work closely with the other leads in IT and key business stakeholders to and projects across multiple departments and technologies. deliver services.

Experienced in running operations in complex retail orientated 24/7 environments, you will be the escalation point for all major and high priority incidents and capable of driving resolution and stabilisation of services as quickly as possible, you will take the lead on incident Post Mortems. You will need to help build IT Service strategies & solutions that will help build the reputation of the team and the services offered.

 A thorough knowledge and experience of rolling out ITIL process is required including Incident, Problem, Change and Service Delivery.

 Detailed operating knowledge of IaaS, PaaS & SaaS platforms is a must for this role. You will seek and deliver new opportunities to drive further value from IT team and the service it delivers.

 Experienced in Business Analysis and Project Management, you will be able to work with other departments and the broader business to identify and deliver enhancements to Service, driving Runbook Automation and Orchestration.

 As a process expert you will seek new and efficient ways to support the business and ensure they utilise automation and self-service whenever possible, reducing risk and driving performance

 Performance and availability monitoring will form an important part of this role, experience in driving monitoring, alerting and reporting including dashboard development and scorecard presentation is a major advantage.

Experience in the following areas is advantageous:

 Team leadership

 Stakeholder Management

 IT Infrastructure & environments

 Web Technologies

 Networking technologies

 Security

 Software engineering experience including Agile

 Enterprise IT Service.

 KPI Reporting and Management

 Excellent team development and people management

Company DescriptionSumner & Scott are a specialist solution provider focusing on Data and Analytics. Our consultants provide expert advice to IT professionals who are looking for new roles and to companies who are looking to hire the most accomplished Data and Analytics talent.

We create an experience based on honesty, efficiency and integrity and having expertise within this niche means that we will give you realistic solutions to your recruitment needs.