Hotline Engineer

Vanilla Recruitment
£45000 - £50000 per annum + Car + Bupa + Fringe benefits + Overtime
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
JOB LOCATION: Hotline & Support Engineer - Control Systems
LOCATION: Leicestershire
SALARY: c£45k + Car, Bupa, 25 Days + Stats, Fringe benefits
SHIFTS: Rotated Shift Pattern

The Role

An experienced Hotline & Support Engineer is now urgently required to join our client, an International leader known for their innovative design & implementation of cutting edge PLC controlled automation systems. The successful Hotline & Support Engineer will be joining their existing multi-discipled team to deliver and be responsible for providing remote quality technical services to clients at various installation sites across UK and Europe.

Principal Accountabilities of Hotline & Support Engineer:

  • Provide 24hr / 7-day cover on a rotated shift pattern - this will involve both remote & site based technical support
  • To provide professional on-line software support for PLC & various inhouse control systems
  • Responsible for managing the hotline ticket system for IT, Facilities and Controls
  • Maintain support desk documentation & create/manage monthly reports
  • To monitor trends and action plans to prevent issue escalation.
  • To escalate problems to the next support level where required and continue to manage the problem until resolved.
  • To undertake testing of control system modules in support of the Controls team when required
  • To facilitate the remote monitoring of key accounts control systems
  • To attend sites during support office hours as required to support project works and training.
  • Facilitate the monitoring of hardware for upgrades such as firmware and highlight any obsolescence to the upgrades team.
  • When required provide additional support to the Internal IT Support Analyst
  • The Candidate

      A formal qualification in an electrical engineering discipline (NVQ Level 3, HNC or equivalent)Good understanding of PLC Control System architecture and field control devices (Allen Bradley and/or Siemens S7) - Working knowledge of PLC, IT, Drives, & NetworksAbility to work on mid-size electrical systems for fault rectification and machine upgrade projects.Experience dealing directly with customers / end usersExcellent communication skills, organisation and planning skillsSound analytical skills, able to look at data and solve problems with full customer focus and determination to deliver results under time critical situationsValid UK Passport - Flexible to undertake travel when required to UK/EU clients
    Real career prospects exist in this expanding sector of the engineering services market, joining a dynamic company who offer modern facilities and individual investment. Commutable within the following areas: Coventry, Leicester, Birmingham, Bicester, Banbury, Milton Keynes, Oxford, Buckingham, Kettering, Bedford, Northampton, Daventry, Rugby, Nottingham & not limited to Home based options for Manchester, Liverpool.

    All applications for this position must be eligible to live and work unrestricted in the UK - Vanilla Recruitment are unable to assist with the award of Visas of UK Work Permits at this time.

    This job was originally posted as