Case Manager

Recruiter
Red Recruitment
Location
Gloucester
Salary
£18000 - £20000 per annum
Posted
30 Nov 2017
Closes
11 Dec 2017
Sector
Legal
Contract Type
Permanent
Hours
Full Time

JOB ROLE:Case Manager

JOB TYPE:Permanent

HOURS: 41 hours per week (shift patterns inc 1 in 3 Saturday mornings)

SALARY: £18,000 - £20,000

LOCATION: Cheltenham

START DATE: ASAP

As a Case Manager you will:

  • Conduct telephone interviews with clients to run through life and health insurance applications
  • Accurately submit the information gathered in real time on to the insurer's online portal
  • Run through post-sale compliance disclosures with the client over the telephone to ensure the client understands the main policy benefits and exclusions
  • Prepare and send post sale documentation to the client
  • Provide regular updates to the client during the application process
  • Respond to queries from both clients and insurers in a pro-active manner
  • Provide general administrative support to the sales teams
  • Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)

What we need from you:

  • First class, professional communicator
  • Professional telephone manner
  • Ability to gather accurate information through open, probing questioning
  • Great eye for detail
  • Excellent administration, organisation and prioritisation skills
  • Ability to work well in a fast paced environment
  • Takes accountability for own performance and initiates improvements when required
  • Confidence with computers

Things to know:

  • Support to progress and full training provided
  • Pension scheme
  • 28 days holiday, rising to 33 with service (including public holidays)
  • Employee enrichment including several social events, discounted gym membership, retail discounts scheme, and child care vouchers
  • Great city centre transport links

If you are, or know someone that may be interested, please submit your CV to or call us now on 01452 318100!


This job was originally posted as www.totaljobs.com/job/77593832