Technical Services Manager

Recruiter
TRULY TAILORED RECRUITMENT
Location
Cheltenham
Posted
02 Dec 2017
Closes
08 Dec 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Our client is a rapidly growing organisation which includes the manufacture of PVC and Aluminium Windows and Doors.

They are currently looking for a Technical Services Manager to join their busy team.

Position Summary:

Reporting to the Commercial/Customer Services Manager the primary role will be to offer support to customers regarding any product technical matters across the company. This will include technical sales support and complaint resolution. The position will work closely with all other departmental managers.

Please note that industry knowledge or construction sector knowledge would be an advantage to successful candidate.

JOB DESCRIPTION

Develop a detailed knowledge of all company products and services.Offer customers advise on any technical matters relating to;The company product rangeRelevant building regulation adviceGeneral installation advice relating to our productsTelephone or site advice on rectification of product faultsAttending site to inspect reported faults and preparing comprehensive responses detailing causes of problems and suggested actions to rectify.Preparing written responses to customers to defend the company position where required.Controlling remedial visit dairy.Determine if site visits are required and defend the need where possible.Liaising with departmental managers to secure correct resources required for remedial visits.Maintaining records on the Customer Service Log relating to findings.Proposing actions for preventative actions arising from investigations and findings. This will involve interaction with all departmental managers.It is expected that approx two days per week may be required out of the office to attend sites or customer premises.Support sales, customer services and installation teams with technical supportLiaise with subcontract installers to conduct remedial worksMonitor and control remedial costs (sign off remedial documents)Attend site visits to resolve more complex installation problemsDefend the company against claims for compensation.Monitor quality of installation process and adherence to building regulationsWork with FENSA or DGCOS in the event of customer complaintsSKILLS:

Be able to talk confidently and courteously to customers so that they have confidence that their issues are being dealt with. This also includes the ability to diffuse potentially hostile situations amicably. Professional Customer Service skillsBe highly organised with a systematic approachAbility to able to cope with technical informationExcellent communication skills (written and oral)Ability to work to deadlinesSelf motivated with a positive attitudeEnjoy responsibilityIf this role is of interest to you please call the office ASAP on 01242 701 123 or alternatively please send an up to date, Word Document copy of your CV to Louise or Fern at Truly Tailored Recruitment.

To ensure that your application receives the fullest possible attention, it is essential that you consider carefully the role that you are applying for, and then ensure that your CV contains all relevant information about yourself in relation to that role. This is important because, in the present economic climate, we receive a great many applications and are unable to respond to them all. Hence, if you do not hear from us within one week, we regret you must conclude on this occasion your application has been unsuccessful.

As a local Recruitment Agency you will be required to attend a meeting with ourselves at our offices in Cheltenham prior to your details being passed onto our clients.

Candidates need only apply if you are within an hour of a Gloucestershire postcode or already have plans of relocation to the Gloucestershire area in place.

Truly Tailored Recruitment Services are an equal opportunities employer and encourage applications from all areas of society.


This job was originally posted as www.totaljobs.com/job/77577948