Vehicle Repair Network Manager
Our client an exciting organisation working within the Accident Management sphere are currently seeking a Vehicle Repair Network Manager to join their growing team.
The role requires a well established and experienced individual who can manager repairers
and a repair network to ensure optimum coverage and performance to ensure we surpass
our client's expectations while offering innovative solutions to reduce operational friction
and assist the sales team and account management function when they are looking to win
? To manage and maintain a high level of performance in regards to our Repair Network and
Automotive supply chain - financial and KPI, compliance..
? To assist in the development and day to day management of a robust Repair Network
performance review/audit schedule with all members of the Repair Network. Including
reporting and distribution on internal and external management information distribution.
This will include all recommendations for consideration based on individual performance
and overall Network performance.
? To assist in the overall structure of the Repair Network based on the performance data and
recommendations of the performance reviews.
? To assist in the timely resolution of all supply chain complaints giving greater visibility on
performance including cause and effect' remedies, root cause analysis.
? To develop and maintain excellent working relations with all Group Business Partners
ensuring "best in class" service is provided at all times.
? To provide an innovative end to end continual repair training material & plan for all
staff to ensure all staff are trained and competent to meet agreed repair operational
Qualifications, knowledge & experience
? Proven positive experience of managing car body repairers
? Supply chain performance adherence is essential (KPI and financial)
? Experience of resolving complex customer problems / issues / complaints
? Proven Understanding of customer service processes and systems and new account set up
? Strong negotiating skills for rate agreement and performance delivery
? Ability to prioritise and plan resources in response to customer/business drivers
? Ability to prioritise own and team work load to meet service level agreements / kpi targets
? Strong computer literacy skills
Please apply with an up to date CV for more information on this exciting role.
This job was originally posted as www.totaljobs.com/job/77575682