IT Support Analyst

SKA Organisation
30 Nov 2017
08 Dec 2017
Contract Type
Full Time

Reports to: IT Manager

Location: Jodrell Bank Observatory, Cheshire, UK

Closing Date for applications: 19th November 2017

For details of how to apply please see below.

Where?The Square Kilometre Array (SKA) is a multi-purpose radio telescope that will play a major role in answering key questions in modern astrophysics and cosmology. The SKA is an important international scientific and engineering collaboration for the 21st century.The telescope will be located across South Africa and Australia and the Headquarters will be at Jodrell Bank Observatory in the United Kingdom.

The SKA Organisation has annual income of around £5M and currently employs approximately 70 staff.

We are based at our purpose built offices at Jodrell Bank Observatory in Cheshire.


We’re looking for someone to help keep stuff running to enable some of the best scientists and engineers in the world construct the largest science facility ever built by mankind.

There’s no standard blueprint for one of those, and so the work can be varied - although it’s mostly IT-themed.

Sure, we install software on new laptops, and keep them running - like most places - on Windows, OSX and Linux. We also look after some pretty cool science and engineering software like Matlab and CASA.

We spend a lot of time supporting collaborative tools - especially video conferencing (Vidyo) and a wiki (Confluence). And, of course, we make sure things are backed up and documented.

There aren’t many of us on the support side and so we end up getting involved in all kinds of things, like outreach events, tech testing, running conferences, and even moving furniture around sometimes. In how many other jobs might you be involved in helping to erect a 7m tall inflatable radio telescope dish?

Who?You’ll have done some higher-education in something numerate, and you will most definitely need to be good at people.In this role you’ll be the first person that employees and visitors come to for support and you will be dealing with engineers, administrators and academics from all nationalities and backgrounds.Given the varied nature of this job you have to able to work alone at times and prioritise effectively.

You’ll need a very high standard of English, both spoken and written. And you'll need to be able to focus - attention to detail is really important.

This is a techy job in IT, involving a range of IT skills and knowledge including iPhone stuff, the ability to get things done, sometimes on your own and sometimes with others, and sometimes against a hard deadline.

Our core architecture uses Active Directory and Exchange, with Linux for our web services, so MCSA or equivalent knowledge would be a big bonus and knowing your way around Linux is also important.

It would be nice if you’ve dabbled with computer programming, and like science - especially Astronomy; it’ll really help you to engage with what we’re doing.

This would probably suit you if you are looking for your second or third job in your IT career.

Above all, you’ll need to bring enthusiasm for the project we are running and the desire to help make transformational science happen.

Relevant professional experience may be accepted as evidence of any of the above skills.Please note that this is a hands-on role in which practical experience is a strong requirement.

For more information on the SKA project visit SKA Organisation offers a competitive salary, a generous company pension scheme, and a flexible benefits package. The successful applicant’s workplace will be SKA Organisation’s headquarters at Jodrell Bank Observatory, UK

Informal enquiries may be directed to Paul Furness, IT Manager, on 0161 306 9618


Please send a CV and covering letter quoting reference ITASKA17 and stating where you saw the job advertised.Applications without this reference will not be considered.

Applications should include a summary of your experience, including evidence of your suitability for the role, details of your current remuneration and the names of at least three professional references.

Please note that applicants must already hold the right to live and work in the United Kingdom to be considered for the role.

Closing date for receipt of applications is 19th November 2017.

Equal Opportunities Statement:

SKA Organisation is committed to being an equal opportunities employer. Our aim to is recruit and retain the most talented individuals, regardless of gender, race, disability, age, sexual orientation, religion or nationality.

At all stages of the recruitment process and beyond, we strive to treat applicants and employees with a high standard of care, honesty and politeness.

Women have traditionally been under-represented in the fields of science and engineering; SKA Organisation welcomes and encourages female applicants.

Where applicants with a disability need facilities or adjustments to enable them to participate in the recruitment process, these will be provided. If you need equipment or adjustments to enable you to complete your application and/or attend an interview, then please let us know.

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