IT Support Analyst - Warrington (to £28K)

Recruiter
Actis Recruitment.
Location
Warrington
Salary
From £25,000 to £28,000 per annum + bonus + excellent bens
Posted
04 Dec 2017
Closes
07 Jan 2018
Contract Type
Permanent
Hours
Full Time

Technical IT Support Analyst, based Warrington £25,000 to £28,000 plus bonus and excellent benefits. This successful & expanding financial services company is seeking to recruit an enthusiastic and conscientious Senior Support Analyst to join a team providing support to c400 users. The Senior Analyst will be responsible for resolving escalated calls from the service desk covering all areas of Infrastructure, Desktop and Telecommunications.

SKILLS

You should have gained 4 years+ experience of system support and administration in fast paced professional environment.

  • Deployment / administration of Server 2008/12/16 inc Active Directory
  • Administration of VMware, Exchange and SQL Server
  • Windows Desktop 7,10, Office 365, Android, IOS
  • Desktop deployment (WDS, MDT)
  • Anti–virus deployment / administration
  • Networking, Telephony & Virtualisation
  • Any experience of MS Dynamics would be beneficial
  • Pro Active, team player with excellent troubleshooting skills, documentation etc
  • Organised, flexible, willingness to learn, helpful attitude, excellent communication skillsMicrosoft MCSA / MCSE or Cisco accreditation.

    THE ROLE

  • Provide professional support of Infrastructure & Telecommunications to c 400 users
  • Resolve escalated calls from the service desk team and manage user expectations
  • Troubleshooting and diagnosis of hardware and business software and escalate where necessary
  • Telephone system and mobile device support
  • Deployment of new hardware / software
  • Involvement with project work
  • Maintaining appropriate documentation.
  • Excellent opportunity to join a well-established and successful company who can offer the opportunity to gain experience on a wide range of technologies and undertake training to pursue professional accreditation.

    £25,000 - £28,000 plus bonus and an excellent benefits package.


    This job was originally posted as www.cwjobs.co.uk/job/77583164