Out of hours Coordinators - Leicester

Medacs Healthcare
£9.00 - £10.00/Hour
02 Dec 2017
02 Jan 2018
Contract Type
Full Time
Medacs Healthcare are currently recruiting for out of hours coordinators to work alternative weekends. The candidate will need to be flexible and able to work from home on both Saturday and Sunday.Pay rate: 10 per hourHours of work: Saturday and SundayPurpose of the role/job description:  To support the Branch Manager/ Team Leader/ Care Manager in the delivery of a high quality care service with responsibility for the deployment and management of care workers during out of office hours 365 days a year To ensure the contractual KPI's are being met and implemented To champion the Medacs Healthcare brand, whilst promoting our vision and values To create a seamless service for our Service Users To support the BranchKey result area:  Responsibility for ensuring all care workers are fully briefed before commencing a care package. Responsibility for care worker rotas; creating consistent and stable rotas via zones and mini zones and ensuring rotas are produced and communicated in a timely fashion. Responsibility of ensuring accurate availability are assigned to all care workers on the Coldharbour system Responsibility for ensuring all service users are kept fully up to date on any care worker changes, be it temporary or permanent Manage time-keeping and absences of the care workforce. Develop a commercial relationship with service managers, social workers and brokerages. Ensure that all service users/clients are contacted via a monitoring telephone call on a monthly/quarterly basis and recorded on Coldharbour. Ensure that all service users/clients and care worker files are up to date, scanned onto Coldharbour and any relevant information recorded on appropriate section of Coldharbour. Carry out monitoring functions such as service users/clients satisfaction telephone calls and service users/clients review visits. Ensure that all complaints and concerns reported through events, recorded on the computer record and the complaints procedure is followed. Be fully aware of all contractual requirements as detailed in agreements with relevant local authorities/private clients. Ensure you are working to and meeting all contract KPIs, identifying any areas for improvement, creating and implementing action plans where necessary Work closely with the Recruitment Team/Registered Branch Manager to review candidate attraction/candidate flow, through workforce planning. Maximise sales and gross margin through new and existing contracts / clients, efficient servicing of contracts/private clients, and ensuring all relevant Terms of Business and payment terms are issued Ensure no unfilled packages are handed over to Out of Hours and appropriate handover occurs with up to date information Ensure all service users are assigned the necessary PINs to move them into ECM systems promptly and care workers use the electronic monitoring (contract specific). Ensure payroll/invoice requests/queries are dealt with accurately and in a timely manner. Assist with preparation of timesheets, ensuring the care plan and timesheet match and that authorisation is gained immediately from the local authority/client if they do not match Complete care calls within the community if required