Senior Product Engineer

Genesis Technical Recruitment Ltd
03 Dec 2017
16 Dec 2017
Contract Type
Full Time

Senior Product Support specialist with expert knowledge of diesel engines and GenSet systems needed to join global leader in the field of off-highway vehicles and diesel engines.

This and an interesting and varied role and is key to offering the best product support in the Industry.

About you:

The successful candidate will take play a key role in a dynamic team supporting all Engines used in a range of the Client's equipment, including other OEM's using their engines.

Candidates should be self-motivated & enthusiastic, with a strong sense of urgency driven by deadlines

and, a flexible team player focused on customer support. The role requires strong communication skills

and the ability to engage with the whole of the Client's support network but also to work on your own initiative.

The Product Support Engineer role:

The role requires strong engine experience and knowledge including after-treatment and an ability to fault diagnose problems encountered by service engineers globally. Therefore, you will possess great communicative skills and experience with data analytics and presentation to enable you to manage all aspects of engine support successfully at all levels both within and outside the organisation and put in place the necessary procedures and process to support the dealer network.

Product Support Specialist Duties will include:

Provision of technical advice and assistance concerning all makes and types of engine and to support them by engaging with subsidiaries and regional offices as well as the worldwide distributor and dealer network.

Experience in compilation of supporting technical information in the form of bulletins, manuals and training material. Experience of this and complex understanding of electronic controlled engines/machines is essential.

You will provide assistance and advice on engine support procedures to the Global dealer network.

You will be leading the resolution of potentially complex technical issues, with specific focus towards establishing the root cause and putting in place relevant technical and commercial service support actions.

You will provide management of the New Product Introduction process for all engines including support of 'stage V' introduction. This will include liaising with engineering, sales, parts support, technical publications, and field personnel in the UK and internationally.

You will carry out analysis of failure/warranty information to identify quality issues, supporting the Client and their supplier base to achieve product quality improvements where applicable to engine or support issues.

You will also need:

An understanding of differing installations for engines in a range of Machines, Generators and other OEM applications, and requirements thereof.

An understanding and the ability to use and update engine ECU software in a support capacity.

An understanding of engine support systems and processes would be an advantage.

This role may also require some travel especially in supporting worldwide distributors and customer

visits in order to resolve issues and satisfy the relevant customer. NB This may occur at short notice.

You must be computer literate and qualified to a minimum of HNC/HND, degree level or

equivalent, in mechanical Engineering although sufficient previous experience, and technical ability with the appropriate attitude may be sufficient.


In addition to an excellent basic salary, our Client offers a number of staff benefits.


Applications are welcomed from Candidates who possess the relevant skills and experience as detailed in the job description.

Recent Graduates who do not have the required level of skills and experience need not apply.

Candidates must be eligible to work in the UK before making an application and it is the responsibility of the applicant to provide evidence of such eligibility.

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