1st Line Support IT Apprentice

Recruiter
QA Ltd
Location
Edinburgh
Salary
£10,000 - £14,999
Posted
10 Nov 2017
Closes
13 Jan 2018
Contract Type
Permanent
Hours
Full Time

Join an innovative programme providing smart solutions, supporting IT systems, services, business processes and progress in your journey as a tech wizard. The tech industry has grown exponentially and we would like you take part.

QA Apprenticeships are currently looking for two IT Systems & Networking Apprentices to join a well established and very successful firm in Musselburgh.

This company has been going for over 4 decades and has grown immensely with 3 offices now in the UK so working as an IT Apprentices within this company your role would be very varied and interesting.

Key Responsibilities:

  • Resolving 1st Line support issues over the phone for staff members throughout the UK
  • Escalating issues internally when required
  • Network patching
  • Ordering IT related consumables such as keyboards, printer cartridges etc
  • Mobile phone provisioning including network, hardware and software
  • Desk moves and setting up for new staff including installation of new equipment,
  • Printer maintenance
  • Problem resolution

Required Skills:

  • A determined attitude to support day to day IT operations
  • Motivated and ambitious
  • Keen to learn new Support Skills and widen their experience of all parts of IT Support
  • A real hunger for professional development and success
  • The ability to quickly analyse and make appropriate judgements, and adapt to change
  • Strong communication skills
  • Self-starter, keen to develop and able to seek solutions to challenges that arise

Qualifications

You must have at least 5 National 5 grades, both qualifications must include Maths and English.

Additional Information:

  • Mon - Fri
  • 9am - 5.30pm

Importanl Information

"QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.


This job was originally posted as www.jobsite.co.uk/job/959506563