1st Line Support IT Apprentice

QA Ltd
£10,000 - £14,999
10 Nov 2017
13 Jan 2018
Contract Type
Full Time

Join an innovative programme providing smart solutions, supporting IT systems, services, business processes and progress in your journey as a tech wizard. The tech industry has grown exponentially and we would like you take part.

QA Apprenticeships are currently looking for two IT Systems & Networking Apprentices to join a well established and very successful firm in Musselburgh.

This company has been going for over 4 decades and has grown immensely with 3 offices now in the UK so working as an IT Apprentices within this company your role would be very varied and interesting.

Key Responsibilities:

  • Resolving 1st Line support issues over the phone for staff members throughout the UK
  • Escalating issues internally when required
  • Network patching
  • Ordering IT related consumables such as keyboards, printer cartridges etc
  • Mobile phone provisioning including network, hardware and software
  • Desk moves and setting up for new staff including installation of new equipment,
  • Printer maintenance
  • Problem resolution

Required Skills:

  • A determined attitude to support day to day IT operations
  • Motivated and ambitious
  • Keen to learn new Support Skills and widen their experience of all parts of IT Support
  • A real hunger for professional development and success
  • The ability to quickly analyse and make appropriate judgements, and adapt to change
  • Strong communication skills
  • Self-starter, keen to develop and able to seek solutions to challenges that arise


You must have at least 5 National 5 grades, both qualifications must include Maths and English.

Additional Information:

  • Mon - Fri
  • 9am - 5.30pm

Importanl Information

"QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

This job was originally posted as www.jobsite.co.uk/job/959506563