Mortgage Case Manager

Secure Trust Bank Ltd
Bourne End
From £18,000 to £25,000 per annum + Benefits and company bonus scheme
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
As one of the UK’s best capitalised banks, we have a genuine opportunity to help those under-served by the high street.

We’re bringing our unique brand of straightforward transparent banking to the mortgage market. Nothing revolutionary. Nothing complicated. Just fast, clear, more accessible mortgages, all delivered in a remarkably honest way.

We are the only UK Bank to hold a Customer Service Excellence award and as we grow we are seeking additional Case Managers to join our established team to ensure we maintain our high customer service standards.

The role

Our Service treats every case on its own merit, using our criteria as an intelligent guide, not an insurmountable hurdle which means that our Underwriters and intermediary customers, at times need a little extra support in processing Mortgage applications.

Our Case Managers provide administrative support to the Underwriting team, assessing supporting documents submitted for mortgage applications and coordinating information to ensure we have everything we need to lend to our customers with confidence.

What you will bring

You will have experience within a lending environment, ideally secured lending or residential mortgages with hands on knowledge of lending processes, systems and policies.

Our customers are at the heart of everything we do and you will not only be able to build rapport and communicate effectively but solve problems and make decisions based on their best interests.

The benefits

At STB you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day.

We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

This job was originally posted as